Career Opportunities

Customer Service

  • Support Services Technician II/III, Captions – Sterling, VA

    Apply NowDo you have a passion for closed captions? Would you enjoy helping customers with the best caption solution in the industry? Then look no further! Join Telestream’s caption support team to be part of this exciting industry. We are looking for a technical person who is team-oriented, and has passion for helping customers. You will need to be a strong communicator, able to prioritize your work efficiently and effectively, and roll easily with the peaks and valleys that come with customer support. In addition, we want to you be able to contribute above and beyond the basic requirements of your job because you want to succeed and you know your efforts in turn make the company succeed. If this sounds like you, please apply! This position will be located in our Sterling Virginia office, and you will be surrounded by the best and brightest in the caption industry.

    Primary responsibilities and functions include:

    • Work with customers that range from large enterprise scale companies to individual consumers to small non-profit organizations.
    • Answer incoming phone calls/web tickets from customers and handle per department guidelines.
    • Ability to tailor knowledge based on level of end customer.
    • Follow department case management guidelines using Salesforce CRM.
    • Troubleshoot any customer complaints, issues, and inquiries to the point of resolution.
    • Ability to replicate customer issues in a test environment.
    • Promptly escalate unresolvable customer issues to the senior staff.
    • Maintain advanced level knowledge of Telestream’s Caption products.
    • Maintain knowledge around product pricing and comparative capabilities.
    • Provide input to our product team as to what new features are needed in the software.
    • Contribute to the internal knowledge base.
    • Independently use available resources (e.g. using on-line resources, the internal Wiki, JIRA) to find answers to questions that pertain to the quality and design of Telestream’s captioning products.
    • Maintain calm, patient and professional attitude with all customers.
    • Ability to be flexible with work schedules
    • Some travel may be required (to HQ, or customer sites) <25%

    Required skills, knowledge and abilities:

    • College degree or equivalent experience
    • Considerable interpersonal skills
    • Exceptional verbal and written communication skills, including listening carefully to the client’s needs before suggesting a solution.
    • Minimum of two years of relevant customer service experience.
    • Solid technical knowledge of Digital Video Technology.
    • Solid understanding of digital video editing systems (Final Cut Pro, DVD Studio Pro, Sony Vegas, and Avid, Adobe Premiere) and how our captioning software will work with these systems.
    • Solid understanding of captioning.
    • Strong technical knowledge of the basic functions of broadcast servers and editing systems.
    • Knowledge of video production, VTR tape formats such as HDCAM, XDCAM, DVCPRO HD, DVCAM, P2, etc.
    • Expert proficiency with Microsoft Office: Excel, Word and Outlook.
    • Ability to set priorities and complete multiple tasks and projects within deadlines.

    Additional strengths:

    • Salesforce experience a plus.
    • Bilingualism is a plus (English & Spanish)

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Engineering

  • C++ Engineer – Emeryville or Nevada City, CA

    Apply NowWe are currently looking for outstanding engineers to meet our growth and further improve our software products in the digital video industry. In this position, the candidate will be designing, developing and integrating multimedia features supporting various Telestream software products including Wirecast, Flip4Mac, Switch, ScreenFlow, Episode, FlipFactory, and Vantage. Eligible candidates should be self-motivated and experienced in driving end-to-end integration of these features in a cross-platform environment.

    Telestream offers its employees a very competitive compensation package include medical, dental, and vision benefits, matching 401k, and an open corporate culture that can’t be beat.

    Working remotely may be an option for the right candidate.

    Required skills, knowledge and abilities:

    • Bachelors Degree in Computer Science or equivalent engineering field
    • Demonstrated skills in software engineering practices such as design, documentation, code, and developer level unit testing
    • Ability to analyze and break down problems
    • Demonstrated ability to make significant contributions to architecture and design documents
    • Demonstrated mastery of C++ and object-oriented software design
    • Strong multithreaded design and programming skills
    • Should have some development experience with various media formats such as H.264/AVC and container formats such as MP4
    • Good team player, assertive, self-starter with a can-do-attitude and good communication (verbal and written) and organizational skills
    • Experience working with code versioning systems and issue tracking systems

    Desired Skills:

    • Experience designing and implementing software development libraries
    • Experience with automated testing systems
    • Experience with continuous integration systems
    • Agile methodologies

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Lead Software Developer, Desktop Products – Nevada City, CA

    Apply NowTelestream is recruiting for a Lead Software Developer to help drive the development and direction of our Desktop Products. The right candidate will be able to lead a team through the full product lifecycle from product design through product release. This position partners closely with the product marketing team. Prior experience in program management, as a lead developer or mentoring other engineers is important.

    Primary responsibilities and functions include:

    • Drive development/direction of desktop products
    • Team Leadership
    • Work through product lifecycle from design through release

    Required skills, knowledge and abilities:

    • BS Degree in Computer Science or other appropriate technical field with 7+ years experience.
    • Experience developing Desktop applications
    • Proven expertise in C++ on either Windows or Mac
    • An affinity for working with digital video
    • A technical aptitude and depth that would enable you to naturally lead the technical direction of a product.
    • Multi-threaded program experience
    • Lead experience

    Additional strengths:

    • Direct X, Direct 3D, OpenGL, Cocoa or, Objective-C
    • RTSP, RTMP, video compression and decompression
    • Video cameras, capture cards, APIs
    • iOS and/or Android development

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Quality Assurance Test Technician III, Transcoder – Nevada City, CA

    Apply NowThe Telestream Transcoder team is looking to add a new QA Test Tech III to their ranks working on Vantage and FlipFactory products. If you have an affinity for video and audio, are a skilled QA Software Technician with great communication skills and enjoys mentoring other technicians, this might be the right role for you.

    Primary responsibilities and functions include:

    • Develop, write and execute test plans to qualify various products functionality
    • Setup and pipe video from one machine to another utilizing knowledge of signal paths
    • Create tools to aid in the testing of product
    • Will consistently discover vital issues/bugs within the product as a result of an expert level knowledge of the product as well as the other components in the workflow
    • Acts as a resource to other technicians as well as other departments for the testing and qualifications of assigned product lines
    • Maintains the knowledge base and disseminates that knowledge continuously to the entire team
    • Define bugs in a defect database in a manner that allows for accurate reporting and good communications to engineers
    • Completes all test plans assigned quickly and accurately with added ad hoc/exploratory testing that is not explicitly written into the test plan
    • Use of various broadcast servers to qualify outputs
    • Assist others with setting up systems and developing testing methodologies
    • Measures video and audio quality against standards specifications

    Required skills, knowledge and abilities:

    • Computer related Associates Degree plus three years advanced QA experience or equivalent work experience in place of formal education
    • Experience with software release cycle
    • Advanced knowledge of the Quality Assurance process and testing
    • Advanced knowledge of multiple operating systems
    • Ability to use various broadcast servers to qualify outputs
    • Advanced knowledge of networking and how data flows through networked applications.
    • Advanced Knowledge of analysis tools and the ability to train others
    • Effective written and verbal communication with employees and management of the organization
    • Experience leading and/or mentoring Tier I and Tier II technicians
    • Demonstrated ability to set priorities and ask for assistance when needed
    • Ability to complete multiple tasks and projects within deadlines
    • Punctual, reliable attendance is required

    Additional strengths:

    • Programming capability. (e.g. JAVA, Objective C, Batch Scripting, C++)
    • Knowledge of audio formats and specifications
    • Knowledge of localization testing

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Quality Assurance Test Technician I, Transcoder – Nevada City, CA

    Apply NowThe Telestream Transcoder team is growing and needs to add another team member. If you have a background in software QA testing, an affinity for video this might be the perfect role for you. The primary responsibility of the Quality Assurance Test Technician is to execute test scripts for the testing of existing Telestream products to qualify functionality.

    • Finds and reports bugs to the company database.
    • Define bugs in a defect database in a manner that allows for accurate reporting and good communications to engineers
    • Check and verify patch functionality by following written test plans and known test patterns
    • Explore with manager or fellow workers best methods to further test and fully qualify patches
    • Run simultaneous tests across multiple platforms with efficiency
    • Understands how to use various broadcast servers to qualify outputs
    • Understands networking and how data flows through networked applications
    • Independently uses available resources internal and external to find answers to questions that pertain to the quality of the various software/hardware products
    • Analyzes video and audio for quality
    • Shows initiative by learning to use assigned applications by reading manuals

    Qualifications:

    • High School Diploma or equivalent
    • Thorough knowledge of Quality Assurance process
    • Good understanding of how to create a clean test system
    • Thorough knowledge of Testing- performance and functional
    • Knowledge of Microsoft and/or Apple operating systems as well as networking processes
    • Punctual, reliable attendance is required
    • Ability to communicate effectively with employees and management of the organization
    • Ability to set priorities and/ or ask for assistance in setting priorities if needed
    • Strong written and verbal communication skills
    • Ability to complete multiple tasks and projects within deadlines

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Product Management

  • Enterprise Product Manager – Nevada City, CA

    Apply NowThis position is responsible for the business success of Enterprise products at Telestream. The Product Manager owns the strategic roadmap, messaging, branding and business plans for their products. They will work with sales, professional services and customer service to understand the key business drivers and technical needs of our customers, and will be responsible for working with the larger product management team to identify opportunities and drive a successful product business. Further responsibilities include sales training for both direct and indirect channels, thought leadership work (white papers and presentations), sales tool development, competitive analysis, pricing and positioning for the product(s). This position requires an understanding of the video industry, vision for where the industry is heading, and the ability to build a successful business to realize that vision. Requires traveling up to 50% of the time to meet with, and present to, customers and other stakeholders.

    Primary responsibilities and functions include:

    • Strategic product roadmap ownership – specifically in the area of multiscreen delivery.
    • High-level PRD outlines
    • Thought leadership (white papers, technical papers, trade show presentations)
    • Sales training, sales tool authoring and ownership
    • Customer pre-sales and business analysis visits; key account support
    • Product messaging, product brand ownership, datasheet messaging & authoring
    • Competitive analysis, including technical analysis
    • Business driver analysis
    • Pricing and positioning ownership -Opportunity identification and analysis
    • Ownership of the "business plan" for the product

    Required skills, knowledge and abilities:

    • Technical understanding of the video industry, particularly broadcasting and new media
    • Strong understanding of the business and technical facets of Multiscreen delivery
    • Ability to work on product branding, positioning, pricing and competitive analysis
    • Writing and presentation skills, with the ability to deliver technical material to both technical and non-technical audiences
    • Ability to identify and articulate customer needs and opportunities, formulate a business plan and create high-level PRDs
    • Minimum three years product management or product marketing management experience with enterprise products
    • Experience in customer-facing roles within the video industry
    • Understanding of core video technologies; hands-on engineering or system design experience a plus
    • Minimum bachelor's degree in either business or engineering; M.B.A. a plus

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Sales

  • Inside Sales Representative, Key Accounts – Nevada City, CA

    Apply NowAt Telestream, we are creating exciting products that are revolutionizing the marketplace. Our products are used to live stream concerts, sports, classes and church services. We have a team of people whose creativity, talent and passion have helped to create an environment that is healthy, hard- working and fun. We are looking for an Inside Sales Representative to join our talented group of sales professionals and be responsible for key strategic accounts and direct sales. This individual will generate revenue through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

    Primary responsibilities and functions include:

    • Identify decision makers within targeted leads to begin sales process.
    • Penetrate all targeted accounts and radiate sales from within client base.
    • Maintain and expand the company’ s database of prospects.
    • Identify key accounts within target vertical markets.
    • Overcome objections of prospective customers.
    • Emphasize product/service features and benefits, quote prices, prepare written quotations, discuss credit terms, enter orders and prepare sales reports which contain all direct sales activities and results.
    • Update sales opportunities in CRM and participate in weekly pipeline review meeting.
    • Handle inbound and make outbound calls to existing customers and prospects via telephone, case communication and e-mail and convert them to sales.
    • Where necessary, support-marketing efforts such as trade shows, exhibits, and other events.
    • Collaborate with management and other inside sales representatives to determine necessary strategic sales approaches.

    Required skills, knowledge and abilities:

    • Proven ability to multi-task, deliver exceptional results in fast paced, dynamic environment;
    • Outstanding written/verbal communication and presentation skills;
    • Strong decision-making and problem solving skills;
    • Exceptional analytical, organizational and interpersonal skills;
    • Enthusiastic attitude with strong leadership skills;
    • Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook;
    • University or college degree in Computer Science, Business, Marketing, or an acceptable combination of education and experience.
    • Five to seven years of direct work experience in an inside sales capacity within high-tech and/or software industry.
    • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
    • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
    • Success in qualifying opportunities involving multiple key decision makers
    • Strong problem identification and objection resolution skills.
    • Able to build and maintain lasting relationships with customers.
    • Excellent listening skills.
    • Self motivated, with high energy and an engaging level of enthusiasm.
    • Able to perform basic calculations and mathematical figures.
    • Ability to occasionally travel and attend sales events or exhibits.
    • Ability to work individually and as part of a team.
    • High level of integrity and work ethic.
    • Experience with customer relationship management (CRM) software.

    Working Conditions:

    • Some travel may be required
    • Ability to attend and conduct presentations.
    • Manual dexterity required to use desktop computer and peripherals.
    • Overtime as required

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Inside Sales Lead Generation Specialist, Enterprise Products – Nevada City, CA

    Apply NowTelestream is growing and we are looking to add an Inside Sales Lead Generation Specialist to our Enterprise sales team. If you have experience in cold calling and know how to develop relationships with current and potential customers in a technical environment, this might be the position for you.

    Primary responsibilities include:

    • Lead generation and qualification.
    • Assist in building in and outbound Sales Programs.
    • Prospecting with qualified leads provided.
    • Following up on leads derived from, Website, Tradeshows, and Marketing Campaigns.
    • Participating in social networking to help drive market awareness.
    • Develop strategic relationships within and outside our current market segments.
    • Lead Management and reporting using Salesforce.com as the primary CRM system.
    • Explain product functionality to customers as necessary.
    • Determine if there is an opportunity to increase customer satisfaction by suggesting added software functionality whenever appropriate.
    • Supply the customer with product literature as needed.
    • Provide prompt and timely pre-sales support to the Regional Sales team by sending and reviewing qualified leads via phone and email with them.
    • Manage assigned lead Queue.
    • Explain product functionality to customers as necessary.
    • Create accurate, complete quotes and deliver them to the customer promptly.
    • Determine if there is an opportunity to increase customer satisfaction by suggesting added software functionality whenever appropriate.
    • Supply the customer with product literature as needed.
    • Confirm customer purchase orders by verifying pricing and part number accuracy.
    • Enter sales ordes into the company business software system.
    • Supply customer with order confirmations.
    • Accurate and timely input to the company CRM; by entering and updating customer information as changes occur.

    Required skills, knowledge and abilities:

    • High School Diploma or equivalent; College Degree preferred.
    • Minimum of two year’s technical sales/support experience.
    • Experience as a telemarketer with strong phone skills.
    • Functional knowledge of Microsoft Office: Excel, Word, Outlook and PowerPoint.
    • Strong working knowledge of Mac and/or Windows Operating Systems.
    • Ability to set priorities and/or ask for assistance in setting priorities if needed.
    • Strong written and verbal communication skills.
    • Ability to complete multiple tasks and projects within deadlines.

    Additional strengths:

    • Familiarity and usage of a CRM (Customer Relationship Management) system with Salesforce.com experience a big plus.
    • Technical understanding of Telestream’s product line preferred.
    • Experience of the broadcast/video technology industry is preferred.

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Sales Engineer, Live Streaming and Encoding Products – Nevada City, CA

    Apply NowAt Telestream, we are creating exciting products that are revolutionizing the marketplace. Our products are used to live stream concerts, sports, classes and church services. We have a team of people whose creativity, talent and passion have helped to create an environment that is healthy, hard- working and fun. We are looking for an Sales Engineer to join our talented group of sales professionals and help prospective customers on the use, configuration and implementation of our live streaming, screencasting and encoding software. The ideal candidate has experience in both live video production and software sales.

    The Desktop Application Sales Engineer is responsible for actively driving and managing the technology evaluation stage of the sales process, working with the inside sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users. Integrity, vision, and passion are essential for this role.

    Primary responsibilities and functions include:

    • Set up and deliver sales presentations, product demonstrations, and other sales actions.
    • Support Channel Resellers in presentations to prospects.
    • Establish and maintain strong relationships throughout the sales cycle.
    • Must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
    • Has the ability to effectively communicate with a broad range of users on system design and the use of video production software.
    • Must be able to understand the customer's workflow requirements and respond to in-depth customer questions and inquiries.
    • Recommend products, configuration and design choices. Document workflows based on customer's requirements.
    • Must be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
    • Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.

    Required skills, knowledge and abilities:

    • Proficient on both Mac and Windows Operating Systems, and a deep understanding of networking and digital video technology.
    • Familiarity with the use of CRM software, and the willingness to rely on it.
    • Strong understanding of the basic functions of broadcast servers and editing systems.
    • Demonstrable skills in project organization, communication, and professional presentations.
    • Excellent verbal and written communication skills and end-user training ability.
    • Experience with Wirecast, ScreenFlow, Episode and other Telestream products a plus.
    • A willingness to travel (up to 50%) and often work unusual hours

    Working Conditions:

    • Fifty percent travel required
    • Ability to attend and conduct presentations.
    • Manual dexterity required to use desktop computer and peripherals.
    • Overtime as required

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Interested in working at Telestream?

Would you like the opportunity to contribute your skills and ideas to a growth company in the exciting digital video space? We are looking for passionate individuals to help develop digital media transcoding, streaming, and network-based video products – that allow users to watch video on any screen, including TV, computers, mobile phones, iPads, and other devices.

Telestream is a leading global provider of digital media encoding, delivery, workflow automation, and cross-platform compatibility solutions. Founded in 1998, the Company has experienced double-digit growth each year for the past decade. We look for outstanding employees and we treat them very well (including medical, dental, & vision benefits; matching 401k; very competitive compensation packages; and an open corporate culture.)

Our customers include the world's leading broadcasters, media and entertainment companies like HBO and MTV, new media companies like YouTube and Google, Fortune 100 companies, and millions of video consumers.

What's it like to work at Telestream?

We are the developers of many products in the digital video industry such as Flip4Mac, ScreenFlow, Episode, Agility, FlipFactory, and Vantage. Our company is comprised of a team of people whose creativity, talent and passion have helped to create an environment that is healthy, hard-working and fun.

Telestream is headquartered in the Sierra Nevada foothills community of Nevada City, California with offices in Emeryville, CA; Sterling, Virginia; and Bonn, Germany.

EEO Employer/Vets/Disabled