Career Opportunities

Client Services

  • Field Service Coordinator – Nevada City, CA

    Apply NowThe primary responsibility of the Field Service Coordinator is to coordinate customer installations, commissioning and deployment for Telestream customers in the Americas. This position will be responsible for managing the schedules for all Field Service Engineers, creating and understanding the statement of work requirements, obtaining customer approval of the statement of work, providing the finance department with all the appropriate information to facilitate invoicing once the work has been completed. Our CRM system and secondary application programs will be used to insure coordination of efforts.

    Primary Responsibilities include:

    • Provide a first point of contact for all customers who have purchased professional services.
    • Verify that the Sales Order received from the customer matches work that needs to be done to complete the task.
    • Work with the Sales Engineers to verify that the professional services purchased line up with the product purchased and that customer expectations are set appropriately.
    • Coordinate service dates with customers and Field Engineers. When necessary work with Sales Engineering and Customer Support to provide resources to augment the Field Engineers.
    • Write appropriate SOWs to cover the scope of work that will be done by the Field Engineers.
    • Review SOWs with the Field Engineers and work with the customer to get approval of the SOW before a Field Engineer is deployed.
    • Follow up with customer to ensure that they had a satisfactory experience. Reschedule additional visits if required.
    • Provide Proof of Delivery for all professional services to finance.
    • Work with the Field Engineers to make sure that the signed customer acceptance form is attached to the sales order in Sales Force.
    • Become an expert user of Sales Force and additional applications (e-Task) that are required to properly track and schedule deployments.
    • Act as a liaison between customer and Field Service Engineers.
    • Perform other duties as assigned by manager.

    Required Skills, Knowledge, Abilities:

    • High School Diploma or equivalent; College Degree preferred.
    • Minimum of three year’s administrative/support experience.
    • Experience of the broadcast/video technology industry required.
    • Expert knowledge of Microsoft Office: Excel, Word, and Outlook.
    • Familiarity and usage of a CRM (Customer Relations Module). Salesforce.com experience extremely beneficial.
    • Technical understanding of Telestream’s product line preferred.
    • Must have pleasant phone manner and good customer interface skills
    • Punctual, reliable attendance is required.
    • Ability to communicate effectively with customers, fellow employees and management.
    • Ability to set priorities and/or ask for assistance in setting priorities if needed.
    • Strong written and verbal communication skills.
    • Ability to complete multiple tasks and projects within deadlines.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Engineering

Emeryville, CA

  • Lead Software Developer: Wirecast Streaming Application – Emeryville, CA

    Apply NowTelestream is recruiting for a Lead Software Developer to help drive the development and direction of our live streaming software, Wirecast. Wirecast is an exciting product experiencing explosive growth in the live video streaming industry. The right candidate will be able to lead a team through the full product lifecycle from product design through product release. This position partners closely with the product marketing team. Prior experience in program management, as a lead developer or mentoring other engineers is important.

    The type of experience and interests we’re looking for:

    • Proven expertise in C++ on either Windows or Mac
    • An affinity for working with digital video
    • Experience developing Desktop applications
    • A technical aptitude and depth that would enable you to naturally lead the technical direction of a product.

    In addition, we work with many technologies that are relevant to digital media applications. If you already have some of these, that’s a bonus. If you don’t and would like to learn about them, this is the place to be!

    • Direct X, Direct 3D, OpenGL, Cocoa or, Objective-C
    • RTSP, RTMP, video compression and decompression
    • Video cameras, capture cards, APIs
    • iOS and/or Android development

    Education/Experience:

    • BS Degree in Computer Science or other appropriate technical field with 7-10 years experience.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Senior Software Engineer: Desktop Products – Emeryville, CA

    Apply NowSoftware Engineer is responsible for managing and maintaining Telestream's Dib Library and it's automated testing system. This includes coordinating efforts of contributing engineers across different teams and locations.

    Working remotely may be an option for the right candidate

    Required Skills:

    • BS/CS Degree
    • 5 - 10+ years’ experience with a majority of the experience in C++.

    Desired Skills:

    • Ability to produce effective, well documented code.
    • Experience working with code management (Perforce) and issue tracking systems (Jira).
    • Familiarity with Video and Audio Codecs and Containers.
    • Win32 and/or Mac development.
    • Experience designing and implementing software development libraries/APIs.
    • Experience writing Unit tests and working with automated testing systems.
    • Agile methodologies.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Software Engineer: ScreenFlow Product – Emeryville, CA

    Apply NowWe are currently looking for Software Engineers to join our team in Emeryville, CA.

    Required Skills:

    • BS/CS Degree
    • 5 years Objective C and Cocoa
    • Core Data, Core Video, Expert-level AppKit knowledge
    • Ability to produce effective, well-documented code
    • Ability to work with Tech Support and Quality Assurance to resolve reported issues and/or bugs
    • Experience working with code management and issue tracking systems.

    Desired Skills:

    • Digital Media experience.
    • Experience writing Unit tests and working with automated testing systems.
    • Familiarity with Agile development methodologies.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Nevada City, CA

  • Senior Software Engineer – Nevada City, CA

    Apply NowAn exciting opportunity to lead a talented software team that develops new products and features for Telestream’s enterprise software department. The team uses native code, written in C++, to implement libraries of media related functions and managed code, written in C#, for the application level development. As the technical lead for the group, the successful applicant should expect to heavily contribute to the code base in addition to being responsible for the planning and execution of the team’s deliverables.

    Senior level software developer must understand and implement sound software engineering practices. Candidates must be able to work independently when a project has been specified. Must have experience with full product lifecycle, must have experience leading a team of developers and managing schedules for product releases.

    Requirements:

    • BS Degree in Computer Science or other appropriate field with 7-10 years' experience.
    • Good knowledge of development in C/C++.
    • Experience in development of video and digital signal processing related products.
    • Experience leading a team of engineers and managing product release schedules.

    Valued Experience:

    • Experience with development on the Windows platforms.
    • Experience with development in Visual Studio.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Software Engineer I – Nevada City, CA

    Apply NowWe are looking for a positive, driven team player who likes taking a lot of individual responsibility. You have a Bachelors of Science degree or equivalent education/experience relevant for this position with a big interest for video, digital signal processing and system development in general.

    Requirements:

    • Good knowledge of development in object oriented languages, preferably C/C++.
    • Good knowledge of software engineering practices.
    • 0-2 years of relevant working experience.
    • BS Degree in Computer Science or other related Engineering Degree with strong programming experience

    Valued Experience:

    • Experience in development of video and digital signal processing related products.
    • Experience with development on the Windows and Mac platforms.
    • Experience with development in Visual Studio.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Software Engineer I – Nevada City, CA

    Apply NowWe are looking for a positive, driven team player who likes taking a lot of individual responsibility. You have a Bachelors of Science degree or equivalent education/experience relevant for this position with a big interest for video, digital signal processing and system development in general.

    Requirements:

    • Good knowledge of development in object oriented languages, preferably C/C++.
    • Good knowledge of software engineering practices.
    • 0-2 years of relevant working experience.
    • BS Degree in Computer Science or other related Engineering Degree with strong programming experience

    Valued Experience:

    • Experience in development of video and digital signal processing related products.
    • Experience with development on the Windows and Mac platforms.
    • Experience with development in Visual Studio.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • QA Software Test Technician, Tier II: Licensing, Captioning Products
    – Nevada City, CA

    Apply NowTakes full responsibility for the planning of test processes for individual products as assigned by the QA Manager.

    • Expert level knowledge of the functional and component level knowledge of the product being tested.
    • Proficient knowledge of signal paths. Understands how to setup and pipe video from one machine to another.
    • Develop, write and execute test plans to qualify various products functionality.
    • Create tools to aid in the testing of product.
    • Consistently discovers many vital issues/bugs within the product as a result of an expert level knowledge of the product as well as the other components in the workflow.
    • Acts as a resource to other technicians as well as other departments for the testing and qualification of assigned product lines.
    • Immediately reports product short-comings in quality and follows through with the fixes to completion.
    • Maintains the knowledge base and disseminates that knowledge continuously to the entire team.
    • Define bugs in a defect database in a manner that allows for accurate reporting and good communications to engineers.
    • Run advanced tests across multiple platforms.
    • Assist others with setting up systems and developing testing methodologies.
    • Analyzes video and audio for quality including:
      ◊  video and audio sync
      ◊  video field interlacing quality
      ◊  frame accuracy
      ◊  audio channel mapping
      ◊  closed caption inclusion
      ◊  artifacting
      ◊  de-interlacing
      ◊  video rate
      ◊  video rate conversion

    Requirements:

    • Two years College (or equivalent) plus a minimum of three years directly related work experience.
    • Expert level proficiency in software testing – both performance and functional. Maintains a skillful test technique that has resulted from multiple years of experience.
    • Expert knowledge of multiple platforms and the installation of those platforms to various Operating Systems.
    • Expert knowledge of analysis tools and is able to train others on their usage.
    • Expert knowledge of Microsoft and/or Apple operating systems as well as networking processes.
    • Programming capability (e.g. JAVA, Objective C, Batch Scripting, C++)
    • Punctual, reliable attendance is required.
    • Ability to communicate effectively with employees and management of the organization.
    • Shows the ability to lead and/or mentor junior technicians.
    • Ability to set priorities and/or ask for assistance in setting priorities if needed.
    • Strong written and verbal communication skills.
    • Ability to complete multiple tasks and projects within deadlines

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Software/Hardware Quality Assurance Technician, Tier II – Nevada City, CA

    Apply NowThis position would be responsible for all hardware, qualification, validation and maintenance updates.

    • Lightspeed and Pipeline hardware qualification and maintenance testing.
    • All versions of hardware supported to be validated for each product it supports.
    • Regression and performance testing with every release for each respective product.
    • Benchmarking new hardware changes.
    • Driver updates, MS updates, Video Driver updates, Bios updates, CPU upgrades.
    • Validation of all different type of processors and GPUs for regression testing.

    Required Skills:

    Requires experience with hardware and software quality assurance testing skills. Bios, firmware, server failure analysis and reporting.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Paid Software Quality Assurance Internships – Nevada City, CA

    Apply NowTelestream is a dynamic, fast-growing company that provides products throughout the entire digital media lifecycle, from capture to viewing, for consumers through high-end professionals, Telestream products range from desktop components and cross-platform applications to fully-automated, enterprise-class digital media transcoding and workflow systems. Give yourself an edge over the competition by leveraging the many opportunities available for learning. The great thing about engaging as a Telestream intern is that the work environment is fun and exciting! You will be working with leading video industry professionals and obtaining valuable training in cutting-edge technologies. Internship experiences give you extremely valuable insight into how specific technology or software works, how video product development happens, and how you can tap into your technical potential.

    If you are interested, please apply today!

    Telestream is an equal opportunity employer.

  • Paid Software Engineer Internships – Nevada City, CA

    Apply NowTelestream is a dynamic, fast-growing company that provides products throughout the entire digital media lifecycle, from capture to viewing, for consumers through high-end professionals, Telestream products range from desktop components and cross-platform applications to fully-automated, enterprise-class digital media transcoding and workflow systems. Give yourself an edge over the competition by leveraging the many opportunities available for learning. The great thing about engaging as a Telestream intern is that the work environment is fun and exciting! You will be working with leading video industry professionals and obtaining valuable training in cutting-edge technologies. Internship experiences give you extremely valuable insight into how specific technology or software works, how video product development happens, and how you can tap into your technical potential.

    If you are interested, please apply today!

    Telestream is an equal opportunity employer.

Human Resources

  • HR Generalist - Recruiter – Nevada City, CA

    Apply NowTelestream is seeking an experienced and energetic HR Generalist that will support a broad range of human resources activities with a strong emphasis on technical recruitment. Candidates should have experience with a company size of 100-300 employees, international experience is preferred.

    Primary Responsibilities include:

    • Responsible for all phases of recruiting. Recommends and manages appropriate recruitment sources and provides assistance with staffing plans.
    • Demonstrated experience sourcing candidates and building a strong applicant pipeline.
    • Performs HRIS administration including data base maintenance, applicant flow records, and affirmative action recordkeeping.
    • Assists and supports multiple projects and programs, including but not limited to Benefits Administration, HRIS implementation, Leave Administration and Workers’ Compensation.
    • Develops and administers human resource policies and procedures and ensures legally appropriate and consistent application throughout the organization.
    • Performs other duties as assigned by the Director of Human Resources.

    Required Skills, Knowledge, Abilities:

    • Bachelor’s degree in Human Resources or Business is preferred. PHR or SPHR certification is a plus.
    • 5+ years HR Generalist experience and 3+ of high volume technical recruitment experience is required.
    • Knowledge of current laws and regulations governing human resource matters with a solid understanding of federal and state employment laws.
    • Knowledge and proficiency in candidate sourcing techniques and tools.
    • Proficiency in Microsoft Office Suite (Word, Outlook, Excel and PowerPoint).
    • Must have a positive attitude with a proven ability to adapt to a variety of personalities and management styles.
    • Ability to maintain strict confidentiality.
    • Ability to prioritize, meet deadlines and handle a variety of tasks simultaneously.
    • Ability to complete multiple tasks and projects within deadlines.
    • Strong written and verbal communication skills.
    • Payroll related experience is preferred.
    • Experience of the broadcast/video technology industry a plus.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Information Technologies

  • Programmer – Nevada City, CA

    Apply NowTelestream is looking for a Programmer to join our Information Technologies team! The ideal candidate has a strong computer science foundation and a passion for application development. We are looking for a developer with demonstrated abilities in custom coding, JavaScript, SQL, jQuery, ASP .NET, and C#. To keep up with the ever- changing technologies, you must have an ability to adapt to and integrate new programming languages and technologies. Familiarity with Web 2.0 emerging web and mobile technologies preferred.

    Qualifications:

    • Solid experience with the following is required:
      • C# or Java, Apex – strong object oriented programming background
      • jQuery - JavaScript Frameworks: JQuery, Backbone, Knockout, Angular JS
      • Relational database programming – Strong SQL skills.
      • XML, JSON
      • JavaScript
      • Microsoft.NET
      • Custom coding
      • HTML, HTML 5, CSS
      • Experience with SQL and MSSQL server/reporting
      • Experience with web services or architectural design
      • Experience with Data migrations
    • Preferences:
      • Experience with Salesforce, NAV/Dynamics, AWS
      • Familiarity with the digital video industry
    • BA/BS in Computer Science/related field or equivalent experience
    • 5-7 years of relevant experience
    • Creative, energetic and conscientious work habits
    • Ability to complete multiple tasks simultaneously and on time
    • Ability to communicate well and work with a team

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Marketing

  • Technical Product Marketing Manager, Desktop Products – Nevada City, CA

    Apply NowOur team is responsible for Telestream’s consumer and professional software products. The Technical Product Marketing Manager role includes setting long-term product strategies, managing our product portfolio as well as setting the technical vision/roadmap for our products. We are looking for an energetic, innovative technical product manager to join our exceptional team and lead the efforts on one of our core digital media applications.

    Key responsibilities include:

    • Product roadmap planning
    • Pricing and positioning
    • Product messaging and branding
    • Develop and deliver technical product training
    • Technical product demonstrations via webinar, at customer site and industry tradeshows
    • Market trend analysis
    • Development of product business plans

    Position requirements:

    • In-depth technical understanding of digital media workflows and tools (including hands-on experience in production, post production or live streaming)
    • 5 years of experience in product management role or related industry experience
    • Proven experience in managing products with heavy reliance on analytics and metrics
    • Experience in eCommerce product environment is a plus
    • Experience with web sales and social media marketing is a plus
    • Experience with Agile/Scrum engineering development is a plus
    • Experience with automated marketing approaches is a plus

    Education requirements:

    • Bachelor’s degree in business or engineering or equivalent industry experience may be considered.
    • Advanced degree is preferred.

    Personal profile
    It is crucial to us that you share our values of openness, flexibility, cost consciousness, action, challenge and quality. As an individual you are strategic as well as action oriented with a strong drive, commitment and self-motivation. You love the video market and take the lead naturally. You are also:

    • Highly structured and organized
    • Analytical
    • A networker who easily builds trust and confidence with colleagues
    • Have a curious mindset and interest in technical solutions as well as the digital media industry trends
    • Have the ability to understand and evaluate business opportunities, build effective business plans and communicate them
    • Focused on the customer—always
    • A keen decision-maker
    • An excellent communicator possessing great presentation skills

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Sales

  • Inside Sales Specialist – Nevada City, CA

    Apply NowPrimary responsibilities include:

    • Outbound calling to provide lead qualification and follow up.
    • Assist in the design and execution of inside sales campaigns and initiatives.
    • Cold call prospecting within targeted market verticals.
    • Nurturing leads from, Website, Tradeshows, and Marketing Campaigns.
    • Increase social networking to bolster market awareness.
    • Become familiar with the product line to the level of explaining and recommending appropriate products and options to customers at an introductory level.
    • Maintain regular contact with the field sales team and/or resellers to review and monitor follow up on leads passed along to them by inside sales.
    • Perform sales lead / opportunity management and tracking within a Salesforce.com CRM system.
    • Create accurate, complete quotes and deliver them to the customer promptly.
    • Performs other duties as assigned by manager.

    Required Skills, Knowledge, Abilities:

    • High School Diploma or equivalent; College Degree preferred.
    • Minimum of two year's technical sales/support experience.
    • Experience in the broadcast video/digital media industry required.
    • Expert knowledge of Microsoft Office: Excel, Word, and Outlook.
    • Strong working knowledge of Mac and/or Windows Operating Systems.
    • Prior familiarity and experience with CRM systems - with experience in Salesforce.com a big plus.
    • Technical understanding of Telestream's product line preferred.
    • Strong phone skills.
    • A positive "can-do" attitude and ability to work well in a team environment
    • Punctual, reliable attendance is required.
    • Ability to manage priorities independently and ask for assistance when needed.
    • Strong written and verbal communication skills.
    • Ability to complete multiple tasks and projects within deadlines.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Sales Support Engineer – Sterling, VA

    Apply NowThe primary responsibility of the Sales Support Engineer for Captioning Support Services is to successfully upsell, cross-sell, and increase product utilization of Telestream’s caption products, and provide technical support to customers using Telestream’s caption products, MacCaption and CaptionMaker, via email and telephone.

    Primary Responsibilities include:

    • Describe how our software works to potential customers who call us, and educate them about closed captioning and how Telestream’s captioning software can solve their captioning needs.
    • Follow up on lead generation.
    • Determine a client's business requirements and whether the products being considered are suitable.
    • Quotation preparation by determining quotation requirements by interviewing customer and referring to customer account information, using quotation software (Salesforce), verified fulfillment date, verifies customer’s understanding of quotation by explaining components and charges, accepts orders and processes orders accordingly.
    • Follow department case management guidelines using Salesforce tools.
    • Answer incoming phone calls from customers and handle per department guidelines.
    • Troubleshoot any customer complaints, issues, and inquiries to the point of resolution.
    • Maintain expert level knowledge of Caption products.
    • Ability to replicate customer issues in a test environment.
    • Promptly escalate unresolvable customer issues to the senior staff.
    • Provide input to our product team as to what new features are needed in the software.
    • Contribute to the internal knowledge base.
    • Make video tutorials for our clients with written instructions about troubleshooting and tips for our web forum and user manuals.
    • Independently use available resources (e.g. using on-line resources, the internal Wiki, JIRA) to find answers to questions that pertain to the quality and design of Telestream’s captioning products.
    • Maintain calm, patient and professional attitude with all customers.
    • Attend and participate in staff meetings.
    • Perform other duties as assigned by manager.
    • Ability to be flexible with work schedules
    • Some travel may be required (to HQ, or customer sites) <25%

    Required Skills, Knowledge, Abilities:

    • College degree or equivalent experience
    • Minimum of five to ten years of relevant customer service experience
    • Minimum of five to seven years sales experience (in person sales or telemarketing)
    • Strong technical knowledge of Digital Video Technology
    • Solid understanding of digital video editing systems (Final Cut Pro, DVD Studio Pro, Sony Vegas, and Avid, Adobe Premiere) and how our captioning software will work with these systems
    • Strong technical knowledge of the basic functions of broadcast servers and editing systems
    • Knowledge of video production, VTR tape formats such as HDCAM, XDCAM, DVCPRO HD, DVCAM, P2, etc.
    • Proven experience in opportunity “nurturing” & cross sell & upsell identification
    • Exceptional verbal and written communication skills, including listening carefully to the client’s needs before suggesting a solution
    • Ability to communicate effectively with customers, fellow employees and management
    • Ability to set priorities
    • Ability to complete multiple tasks and projects within deadlines
    • Expert proficiency with Microsoft Office: Excel, Word and Outlook
    • Punctual, reliable attendance is required.
    • Salesforce experience a plus
    • Bilingual is a plus (English & Spanish)

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Sales Engineer – East Coast, USA

    Apply NowThe Sales Engineer will work closely with the Regional Sales Managers to evaluate customer technical requirements, execute compelling technical demonstrations, assist with preparation of proposals, system deployments and integration, providing on-site troubleshooting.

    In addition, the Sales Engineer has to provide ongoing feedback to the product management team. The ideal candidate has a track record of successfully specifying system architectures, delivering solution demonstrations, managing system implementation and deployment, and providing exceptional customer service.

    Required Skills, Knowledge, Abilities:

    • Minimum of two to three years experience in the design and implementation of production and broadcast systems
    • Ability to trouble-shoot complex IP network, audio and video problems
    • Demonstrated ability to communicate technology, product, and application expertise to account sales team, prospects, and customers
    • Experience with digital video and audio, video servers, compression technology and infrastructure requirements
    • Previous technical experience including knowledge of Microsoft Windows Server administration and IP networking technology
    • Outstanding interpersonal, written and verbal communication, organizational, and problem solving skills
    • Must be comfortable working remotely
    • A willingness to travel (up to 60%) and often work unusual hours
    • Ability to work effectively with resellers and sales staff across East Coast region

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

  • Sales Engineer – United Kingdom/Germany

    Apply NowThe Sales Engineer will work closely with the Regional Sales Managers to evaluate customer technical requirements, execute compelling technical demonstrations, assist with preparation of proposals, system deployments and integration, providing on-site troubleshooting.

    In addition, the Sales Engineer has to provide ongoing feedback to the product management team. The ideal candidate has a track record of successfully specifying system architectures, delivering solution demonstrations, managing system implementation and deployment, and providing exceptional customer service.

    Required Skills, Knowledge, Abilities:

    • Minimum of two to three years experience in the design and implementation of production and broadcast systems
    • Ability to trouble-shoot complex IP network, audio and video problems
    • Demonstrated ability to communicate technology, product, and application expertise to account sales team, prospects, and customers
    • Experience with digital video and audio, video servers, compression technology and infrastructure requirements
    • Previous technical experience including knowledge of Microsoft Windows Server administration and IP networking technology
    • Outstanding interpersonal, written and verbal communication, organizational, and problem solving skills
    • Must be comfortable working remotely
    • A willingness to travel (up to 60%) and often work unusual hours
    • Ability to work effectively with resellers and sales staff across EAME and APAC region

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Support Services

  • Support Services Technician II – Nevada City, CA

    Apply NowDuties and Responsibilities:

    • Follow department case management guidelines using internal Customer Relations Management software.
    • Answer incoming phone calls from customers and handle per department guidelines.
    • Troubleshoot basic customer complaints for any WorkGroup & Enterprise product to the point of resolution.
    • Maintain a basic and current knowledge of all WorkGroup & Enterprise products as well as an expert level of knowledge of two individual products (as assigned by the Support Services Manager.)
    • Ability to replicate customer issues in the Telestream Lab environment.
    • Promptly escalate unresolvable customer issues to a Tier III Technician.
    • Travel to customer sites to provide on-site support as needed.
    • Provide product training to internal employees as well as Telestream customers.
    • Contribute to the internal knowledge base in the Wiki.
    • Mentor and train Tier I Technicians.
    • Independently use available resources (e.g. using on-line resources, the internal Wiki, JIRA) to find answers to questions that pertain to the quality and design of Telestream's various software/hardware products.
    • Maintain calm, patient and professional attitude with all customers.
    • Provide back-up phone support for the department support specialist.
    • Attend and participate in staff meetings.
    • Participate in an on-call duty rotation.
    • Ability to be flexible with work schedules
    • Some travel required (<25%)
    • Perform other duties as assigned by manager.

    Qualifications:

    • High School Diploma plus some relevant college coursework.
    • Proficient with Microsoft Office: Excel, Word and Outlook.
    • Minimum of two years of relevant customer service experience.
    • Minimum of two years’ experience using Mac and Windows Operating Systems.
    • Strong understanding of Networking and Digital Video Technology.
    • Strong understanding of the basic functions of broadcast servers and editing systems. Must be able to load and play a digital video file in a lab environment.
    • Intermediate knowledge of Closed Captioning, Time Codes and Interlacing.
    • Intermediate knowledge of Microsoft SQL Server
    • Must show the initiative and ability to maintain current knowledge of Telestream's product line.
    • Punctual, reliable attendance is required.
    • Ability to communicate effectively with customers, fellow employees and management.
    • Ability to set priorities and/or ask for assistance in setting priorities if needed.
    • Strong written and verbal communication skills
    • Ability to complete multiple tasks and projects within deadlines.

    If you are interested and your qualifications match the above, please apply today!

    Telestream is an equal opportunity employer.

Interested in working at Telestream?

Would you like the opportunity to contribute your skills and ideas to a growth company in the exciting digital video space? We are looking for passionate individuals to help develop digital media transcoding, streaming, and network-based video products – that allow users to watch video on any screen, including TV, computers, mobile phones, iPads, and other devices.

Telestream is a leading global provider of digital media encoding, delivery, workflow automation, and cross-platform compatibility solutions. Founded in 1998, the Company has experienced double-digit growth each year for the past decade. We look for outstanding employees and we treat them very well (including medical, dental, & vision benefits; matching 401k; very competitive compensation packages; and an open corporate culture.)

Our customers include the world's leading broadcasters, media and entertainment companies like HBO and MTV, new media companies like YouTube and Google, Fortune 100 companies, and millions of video consumers.

What's it like to work at Telestream?

We are the developers of many products in the digital video industry such as Flip4Mac, ScreenFlow, Episode, Agility, FlipFactory, and Vantage. Our company is comprised of a team of people whose creativity, talent and passion have helped to create an environment that is healthy, hard-working and fun.

Telestream is headquartered in the Sierra Nevada foothills community of Nevada City, California with offices in Emeryville, CA; Sterling, Virginia; and Bonn, Germany.

Telestream is an equal opportunity employer.