Career Opportunities

Customer Service

  • Support Services Technician II, Enterprise Products – Nevada City, CA

    Apply NowTelestream Enterprise Support Services is looking to add a Support Services Tech II to the Enterprise Support team. If you have excellent customer service and troubleshooting skills, strong understanding of Networking, Digital Video Technology, Closed Captioning, Time Codes and Interlacing and experience training not only customers but internal Technicians as well, this might be the position for you.

    Primary responsibilities and functions include:

    • Provide technical support to Telestream Enterprise customers via email and telephone.
    • Follow department case management guidelines using internal Customer Relations Management software.
    • Troubleshoot basic customer complaints for any Enterprise product to the point of resolution.
    • Maintain a basic and current knowledge of all Enterprise products as well as an expert level of knowledge of two individual products (as assigned by the Support Services Manager.)
    • Ability to replicate customer issues in the Telestream Lab environment.
    • Promptly escalate unresolvable customer issues to a Tier III Technician.
    • Travel to customer sites to provide on-site support as needed.
    • Provide product training to internal employees as well as Telestream customers.
    • Contribute to the internal knowledge base in the Wiki.
    • Independently use available resources (e.g. using on-line resources, the internal Wiki, JIRA) to find answers to questions that pertain to the quality and design of Telestream’s various software/hardware products.
    • Maintain calm, patient and professional attitude with all customers.
    • Participate in an on-call duty rotation.
    • Ability to be flexible with work schedules
    • Some travel required (<25%)

    Required skills, knowledge and abilities:

    • High School Diploma plus some relevant college coursework. College degree a plus.
    • Proficient with Microsoft Office: Excel, Word and Outlook.
    • Familiarity with Salesforce or other CRM system a plus.
    • Minimum of two years of relevant customer service experience.
    • Minimum of two years’ experience using Mac and Windows Operating Systems.
    • Strong understanding of Networking and Digital Video Technology.
    • Strong understanding of the basic functions of broadcast servers and editing systems. Must be able to load and play a digital video file in a lab environment.
    • Intermediate knowledge of Closed Captioning, Time Codes and Interlacing.
    • Intermediate knowledge of Microsoft SQL Server
    • Must show the initiative and ability to maintain current knowledge of Telestream’s product line.
    • Punctual, reliable attendance is required.
    • Ability to communicate effectively with customers, fellow employees and management.
    • Ability to set priorities and/or ask for assistance in setting priorities if needed.
    • Strong written and verbal communication skills
    • Ability to complete multiple tasks and projects within deadlines.
    • Fluent in Spanish is a plus.

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Engineering

  • DIB Engineer – Emeryville or Nevada City, CA

    Apply NowWe are currently looking for outstanding engineers to meet our growth and further improve our software products in the digital video industry. In this position, the candidate will be designing, developing and integrating multimedia features supporting various Telestream software products including Wirecast, Flip4Mac, Switch, ScreenFlow, Episode, FlipFactory, and Vantage. Eligible candidates should be self-motivated and experienced in driving end-to-end integration of these features in a cross-platform environment.

    Telestream offers its employees a very competitive compensation package include medical, dental, and vision benefits, matching 401k, and an open corporate culture that can’t be beat.

    Working remotely may be an option for the right candidate.

    Required skills, knowledge and abilities:

    • Bachelors Degree in Computer Science or equivalent engineering field
    • Demonstrated skills in software engineering practices such as design, documentation, code, and developer level unit testing
    • Ability to analyze and break down problems
    • Demonstrated ability to make significant contributions to architecture and design documents
    • Demonstrated mastery of C++ and object-oriented software design
    • Strong multithreaded design and programming skills
    • Should have some development experience with various media formats such as H.264/AVC and container formats such as MP4
    • Good team player, assertive, self-starter with a can-do-attitude and good communication (verbal and written) and organizational skills
    • Experience working with code versioning systems and issue tracking systems

    Desired Skills:

    • Experience designing and implementing software development libraries
    • Experience with automated testing systems
    • Experience with continuous integration systems
    • Agile methodologies

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Engineering Program Manager: Desktop Products – Emeryville or Nevada City, CA

    Apply NowTelestream is recruiting for an Engineering Program Manager to help drive the development and direction of our Desktop Products. The right candidate will be able to lead a team through the full product lifecycle from product design through product release. Prior experience in program management and mentoring junior engineers is required.

    Required skills:

    • C++
    • Win32 and/or Mac development
    • Ability to produce effective, well-documented code.
    • Ability to work with Tech Support and Quality Assurance to resolve reported issues and/or bugs.
    • Experience working with code management and issue tracking systems.
    • Experience leading a team and managing schedules for product releases.
    • Experience in multi-threaded programming

    Desired Skills:

    • Direct X, Direct 3D, OpenGL, Cocoa, Objective-C
    • RTSP, RTMP, video compression and decompression
    • Experience interfacing with video cameras, capture cards, etc.
    • Familiarity with Agile/Scrum development practices.

    Bonus Skills:

    • iOS and/or Android development.

    Education/Experience:

    • BS Degree in Computer Science or other appropriate technical field with 7-10 years’ experience.

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Lead Software Engineer: Desktop Products – Emeryville, CA

    Apply NowTelestream is recruiting for a Lead Software Engineer to help drive the development and direction of our Desktop Products. The right candidate will be able to lead a team through the full product lifecycle from product design through product release. This position partners closely with the product marketing team. Prior experience in program management, as a lead developer or mentoring other engineers is important.

    The type of experience and interests we're looking for:

    • Experience developing Desktop applications
    • Proven expertise in C++ on either Windows or Mac
    • An affinity for working with digital video
    • A technical aptitude and depth that would enable you to naturally lead the technical direction of a product.

    In addition, we work with many technologies that are relevant to digital media applications. If you already have some of these, that's a bonus. If you don't and would like to learn about them, this is the place to be!

    • Direct X, Direct 3D, OpenGL, Cocoa or, Objective-C
    • RTSP, RTMP, video compression and decompression
    • Video cameras, capture cards, APIs
    • iOS and/or Android development

    Education/Experience:

    • BS Degree in Computer Science or other appropriate technical field with 7+ years experience.

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Quality Assurance Test Technician III: Transcoder – Nevada City, CA

    Apply NowThe Telestream Transcoder team is looking to add a new QA Test Tech III to their ranks working on Vantage and FlipFactory products. If you have an affinity for video and audio, are a skilled QA Software Technician with great communication skills and enjoys mentoring other technicians, this might be the right role for you.

    Primary responsibilities and functions include:

    • Develop, write and execute test plans to qualify various products functionality
    • Setup and pipe video from one machine to another utilizing knowledge of signal paths
    • Create tools to aid in the testing of product
    • Will consistently discover vital issues/bugs within the product as a result of an expert level knowledge of the product as well as the other components in the workflow
    • Acts as a resource to other technicians as well as other departments for the testing and qualifications of assigned product lines
    • Maintains the knowledge base and disseminates that knowledge continuously to the entire team
    • Define bugs in a defect database in a manner that allows for accurate reporting and good communications to engineers
    • Completes all test plans assigned quickly and accurately with added ad hoc/exploratory testing that is not explicitly written into the test plan
    • Use of various broadcast servers to qualify outputs
    • Assist others with setting up systems and developing testing methodologies
    • Measures video and audio quality against standards specifications

    Required skills, knowledge and abilities:

    • Computer related Associates Degree plus three years advanced QA experience or equivalent work experience in place of formal education
    • Experience with software release cycle
    • Advanced knowledge of the Quality Assurance process and testing
    • Advanced knowledge of multiple operating systems
    • Ability to use various broadcast servers to qualify outputs
    • Advanced knowledge of networking and how data flows through networked applications.
    • Advanced Knowledge of analysis tools and the ability to train others
    • Effective written and verbal communication with employees and management of the organization
    • Experience leading and/or mentoring Tier I and Tier II technicians
    • Demonstrated ability to set priorities and ask for assistance when needed
    • Ability to complete multiple tasks and projects within deadlines
    • Punctual, reliable attendance is required

    Additional strengths:

    • Programming capability. (e.g. JAVA, Objective C, Batch Scripting, C++)
    • Knowledge of audio formats and specifications
    • Knowledge of localization testing

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Quality Assurance Test Technician I: Transcoder – Nevada City, CA

    Apply NowThe Telestream Transcoder team is growing and needs to add another team member. If you have a background in software QA testing, an affinity for video this might be the perfect role for you. The primary responsibility of the Quality Assurance Test Technician is to execute test scripts for the testing of existing Telestream products to qualify functionality.

    • Finds and reports bugs to the company database.
    • Define bugs in a defect database in a manner that allows for accurate reporting and good communications to engineers
    • Check and verify patch functionality by following written test plans and known test patterns
    • Explore with manager or fellow workers best methods to further test and fully qualify patches
    • Run simultaneous tests across multiple platforms with efficiency
    • Understands how to use various broadcast servers to qualify outputs
    • Understands networking and how data flows through networked applications
    • Independently uses available resources internal and external to find answers to questions that pertain to the quality of the various software/hardware products
    • Analyzes video and audio for quality
    • Shows initiative by learning to use assigned applications by reading manuals

    Qualifications:

    • High School Diploma or equivalent
    • Thorough knowledge of Quality Assurance process
    • Good understanding of how to create a clean test system
    • Thorough knowledge of Testing- performance and functional
    • Knowledge of Microsoft and/or Apple operating systems as well as networking processes
    • Punctual, reliable attendance is required
    • Ability to communicate effectively with employees and management of the organization
    • Ability to set priorities and/ or ask for assistance in setting priorities if needed
    • Strong written and verbal communication skills
    • Ability to complete multiple tasks and projects within deadlines

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Professional Services

  • Field Service Engineer – Central Region, USA

    Apply NowThe Field Service Engineer is primarily responsible for onsite, commissioning, training and support of Telestream Enterprise products. The ideal candidate has a track record of understanding and working with file based media workflows, managing product implementation and deployment, delivering customer training and providing exceptional customer service. Please note this position can be based out of Dallas, Chicago or Denver.

    Primary responsibilities and functions include:

    • Commissioning, deployment and handover of solutions to customers
    • Provide onsite troubleshooting
    • Run benchmark tests for Telestream products
    • Build workflows both onsite and remotely for Telestream products
    • Advising resellers on technical aspects of the commissioning and deployment process
    • Provide onsite and remote training of customers and resellers
    • Provide on-going feedback to the Professional Services team

    Other attributes will include:

    • Ability to trouble-shoot complex IP network, audio, and video problems
    • Must be comfortable working remotely for a relatively small company
    • Must be able to work with minimal supervision
    • A willingness to travel (up to 75%) and often work unusual hours
    • Must be able to work from a home office base

    Required Skills, Knowledge, Abilities:

    • Minimum two to three years' experience in the design and implementation of video production and broadcast systems
    • Demonstrated ability to effectively communicate and train customers
    • Experience with digital video and audio, video servers, compression technology, and infrastructure requirements. Previous technical experience including knowledge of Microsoft Windows Server administration and IP networking technology is a plus
    • Excellent interpersonal, written and verbal communication, organizational, and problem solving skills

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Sales

  • Regional Sales Manager, Enterprise Products – Asia-Pacific

    Apply NowLocation: ASEAN Country or Hong Kong

    Responsibilities:

    The Regional Sales Manager will be responsible for the following activities:

    • Manage direct sales, dealer and system integrator sales of Enterprise Products in ASEAN countries, Greater China, Australia and New Zealand.
    • Visit customers to present and demonstrate Telestream products and services to prospective end-users for purchase.
    • Coach resellers and consult with customers on best practices and workflows associated with Telestream workflow and transcoding products and applications.
    • Work actively with Solutions Architects and Sales Engineer(s) in Europe to respond to RFPs and Tenders, and to provide proof of concept for customer solutions.
    • Manage and track opportunities in CRM (SalesForce) for purposes of forecasting/reporting.
    • Recommend regional marketing activities, including trade shows, press releases and reseller events.

    Required Skills and Qualifications:

    • Minimum of 5 years technical sales experience within the stated region is required, with a track record of both direct and indirect sales, and a proven record of exceeding sales quotas
    • Strong working knowledge of enterprise software, with an emphasis on video applications and a sound technical understanding of IP/file based workflows and video file formats
    • A fundamental understanding of contemporary video and audio compression products and applications
    • Fluency in spoken and written English is essential
    • A willingness to travel (up to 60%) and often work unusual hours
    • The successful candidate must be able to work effectively from a home office base

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

  • Regional Sales Manager, Enterprise Products – Southern Europe

    Apply NowThe Regional Sales Manager (RSM) will be responsible to manage sales of Telestream Enterprise Products in Southern Europe countries including France, Spain, Portugal, Italy plus some others to be defined.

    Primary responsibilities and functions include:

    • Manage a number of authorized resellers and system integrators, typically 1 or 2 per country, and assist them in key account management. This requires marketing cooperation (eg local shows and events), reseller training to sell Telestream products, key account management, lead and opportunity management
    • The RSM will also manage a small number of direct sale customers, presenting and demonstrating Telestream products and services to prospective end-users for purchase
    • Consult with customers on best practices and workflows associated with Telestream workflow and transcoding products and applications, working actively with the Region Sales Engineer(s) to determine the proper product and techniques required by customers in the broadcast, production, business and education marketplace.
    • Cooperate closely with the Systems & Solutions Sales Manager to respond to large, complex or strategic opportunities
    • Manage and track opportunities in CRM for purposes of forecasting/reporting on a regional basis

    Required Knowledge, skills and abilities:

    • Minimum of 5 years technical sales experience within the stated region is required.
    • Minimum of 4 years sales experience is required sales management experience is a plus
    • A proven record of exceeding sales quota
    • Strong working knowledge of enterprise solutions, with an emphasis on video applications
    • Fundamental understanding of contemporary video and audio compression products and applications
    • English language and at least one relevant second language fluency is essential
    • A willingness to travel (up to 60%) and often work unusual hours
    • Must be able to work from a professionally furnished home office base

    If you are interested and your qualifications match the above, please apply today!

    EEO Employer/Vets/Disabled

Interested in working at Telestream?

Would you like the opportunity to contribute your skills and ideas to a growth company in the exciting digital video space? We are looking for passionate individuals to help develop digital media transcoding, streaming, and network-based video products – that allow users to watch video on any screen, including TV, computers, mobile phones, iPads, and other devices.

Telestream is a leading global provider of digital media encoding, delivery, workflow automation, and cross-platform compatibility solutions. Founded in 1998, the Company has experienced double-digit growth each year for the past decade. We look for outstanding employees and we treat them very well (including medical, dental, & vision benefits; matching 401k; very competitive compensation packages; and an open corporate culture.)

Our customers include the world's leading broadcasters, media and entertainment companies like HBO and MTV, new media companies like YouTube and Google, Fortune 100 companies, and millions of video consumers.

What's it like to work at Telestream?

We are the developers of many products in the digital video industry such as Flip4Mac, ScreenFlow, Episode, Agility, FlipFactory, and Vantage. Our company is comprised of a team of people whose creativity, talent and passion have helped to create an environment that is healthy, hard-working and fun.

Telestream is headquartered in the Sierra Nevada foothills community of Nevada City, California with offices in Emeryville, CA; Sterling, Virginia; and Bonn, Germany.

EEO Employer/Vets/Disabled