FlipFactory
Publish & Pro FAQ's |
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Why
can't I install Flip Factory on my F
drive (or other drive) when there isn't
enough space on my C drive?
You can install FlipFactory on any partition
you select. HOWEVER, the installer uses
space on the C drive for the installation
process. Make sure there is at least
350MB of free space on your C drive
before installing FlipFactory. |
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How
can I quickly access a Remote FlipFactory
Server from my desktop computer?
If
you wish to control a FlipFactory
server from a remote PC, you might
want to take advantage of being able
to put a FlipFactory Applet icon on
the client PC desktop. This can be
easily accomplished by taking the
following steps. |
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Copy
the launch.hta file from Program
Files\Telestream\FlipFactory\HTTP
on the FlipFactory Server |
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Paste
file somewhere easily accessible
on client system. |
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Right
click on the launch.hta file you
just pasted on the client system
and select "Open With."
Select "Word Pad" and
modify the file so that local host
is changed to the ip address or
DNS of the Server. Save the launch.hta
file. |
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Copy
the FlipFactory applet shortcut
icon from the server to your desktop. |
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Right
click on the FlipFactory applet
shortcut now on the client desktop. |
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Type
in the path to the launch.hta file
you've copied to the file on your
client system into the Target field
in FlipFactory Applet Properties. |
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Select
Apply and then OK. |
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Your
applet should now allow you to quickly
launch a remote FlipFactory Server
on the network. Or, you can open your
IE browser and type: http://ip address
of flipfactory server:9000 |
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How
can I tell which files are being monitored?
System
Status window shows all active monitors.
If you've deleted an account and the
monitors are still active, you will
need to restart your FlipEngine from
the Server's Task Manager. |
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How
do I know what licenses are active?
You
can check your license status by click
on the "About" button on
the FlipFactory console. |
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Why
can't I browse my network from the Submit
window?
You
need to set your java permissions
to (Settings/Control Panel/Internet
Options/Security/Custom Levels/Java
Custom Settings) enable Miscellaneous
Java permissions. |
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How
can I password protect my Quicktime
Sorenson 3 media files?
Select
the Media Key option in the Sorenson
3 codec and enter a password. When
the clip is opened, you will be prompted
for your password. |
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My
FF applet reports back with a "Cannot
display page" error |
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1. |
Check to see if the Flip Engine is
started. Windows 2000: display the
Services window in Control Panel >
Administrative Tools. Windows NT:
display the control panel. |
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2. |
If the Flip Engine is started, determine
if HTTP port 9000 is already in use
by another application or service.
If so change the HTTP port number
to an unused port number above 9000. |
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I
get an error message that I am missing
the proper license. |
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1. |
Make sure the License.DAT file provided
by Telestream has been placed in:
"Program Files\Telestream\FlipFactory\License"
folder. |
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2. |
You must re-boot the server after
installing the license file. |
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| 3. |
You may be attempting to flip your
media into a format that is not supported
in your license. At the top of the
console, click "About" to
display your license capabilities. |
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After
a restart or boot up when I click on
the shortcut to the FF applet nothing
happens.
Flip
Factory service takes a while to start
while enumerating all the decoders,
encoders and plug-ins After a minute
try the shortcut again. |
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How can I brand my video output
If you have an unbranded license and want to add a message to your video output, such as "Produced by Telestream FlipFactory," go to regedit, then navigate to HKEY_LOCAL_
MACHINE/SOFTWARE/
Telestream/
FlipServer and make a new key called Settings
then a new String Value called branding.title.
Modify and enter the text you want to appear such as Produced by Telestream FlipFactory. |
