Products A–Z

Media Processing & Workflow Automation

Vantage – Media processing platform
ContentAgent – Automated file-based workflow management
Lightspeed Server – GPU accelerated image processing
DIVA | Kumulate – Intelligent Content & Archive Management
TrafficManager – Ad ingest & management
Stanza – Captioning & subtitling software
Vidchecker | Aurora – File-based QC
GLIM – Play pro media in browser

Video Test & Synchronization

Video Test Solutions – Monitoring & measurement for broadcast applications
PRISM – Hybrid SDI & IP monitoring for live, post-production, QC
Waveform Monitors – SDI only monitoring for live, post, QC and engineering
Sync Generators & Reference Clock – SPG and ECO products for SDI and IP timing
INSPECT 2110 – Video monitoring for ST 2110

Video Quality Monitoring & Analytics

Video Quality Monitoring & Analytics
Management Systems
cPAR – Analytics & reporting
ARGUS – Centralized video quality monitoring & analysis
iVMS ASM – Real-time aggregation & correlation
PLM – Product deployment manager
Medius – Sentry manager
Monitoring Technologies
Inspector LIVE – In-depth content QoE monitoring
Sentry – High-volume content QoE monitoring
Surveyor ABR Active – ABR streaming QoE & QoS monitoring
Surveyor TS | Sentry Verify – Transport Stream QoS monitoring

Cloud Services

Cloud Services
Vantage Gateway – Processing VOD Content in the Cloud
Vantage Cloud – Vantage + AI + The Cloud
Qualify – Automated quality control
Timed Text Speech – Auto-transcription

Production & Streaming

Wirecast – Live video streaming production
Wirecast Go – Mobile live video streaming
ScreenFlow – Video editing & screen recording
Switch – Video player & encoder with inspection and correction

Enterprise Capture & Streaming

Live Capture – Scalable multi-channel live video capture and processing
Live Play – End-to-end video playback
Live Schedule Pro – Automated live capture events scheduling
Transcode Multiscreen – GPU accelerated multiscreen transcoding

Virtual Events & Video Hosting

Sherpa – High quality enterprise video hosting platform

Which product would you like help with?

Media Processing & Workflow Automation

Vantage  Support | Download | Contact
ContentAgent  Support | Contact
Lightspeed Server  Support | Contact
DIVA  Support | Contact
Kumulate  Support | Contact
VOD Producer | DAI  Support | Contact
TrafficManager  Support | Download | Contact
Post Producer  Support | Contact
Tempo  Support | Contact
Transcode IPTV VOD  Support | Contact
Stanza  Support | Download | Contact
Timed Text Flip  Support | Updates | Contact
Vidchecker  Support | Contact
Aurora  Support | Contact
GLIM  Support | Download | Contact

Video Test & Synchronization

Video Test Solutions  Support | Download | Contact
PRISM  Support | Download | Contact
Waveform Monitors  Support | Download | Contact
Sync Generators  Support | Download | Contact
MPEG Analyzers  Support | Download | Contact
INSPECT 2110  Support | Contact

Video Quality Monitoring & Analytics

iQ Solutions  Support | Contact
Inspector LIVE  Support | Contact
Sentry  Support | Contact
Surveyor  Support | Contact

Cloud Services

Vantage Cloud  Support | Docs | Contact
Qualify  Support | Docs | Contact
Timed Text Speech  Support | Docs | Contact

Production & Streaming

Wirecast  Support | Download | Contact | Upgrade | Reset License
Wirecast Gear  Support | Download | Contact
Wirecast Go  Support | Download
ScreenFlow  Support | Download | Contact | Upgrade | Reset License
Switch  Support | Download | Contact | Upgrade | Reset License

Enterprise Capture & Streaming

Lightspeed Live  Support | Download | Contact
Transcode Multiscreen  Support | Contact

Virtual Events & Video Hosting

Sherpa  Support | Contact
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Check out these Episode activation tutorials

Mac OS X

Windows

Here are some of the most common license activation questions:

Problem:
Episode reports a license error, but I have a valid license.

Solution:
The license file may be corrupted. Please do the following:

First, deactivate your license:

  • Mac: Go to Episode > Preferences > License > -
  • Windows: Go to Tools > Preferences > License > Deactivate

Then, close Episode.

Next, delete the Episode Node.XML file from the Episode application data folder:

  • Mac: ~/Library/Application Support/Episode/
  • Windows XP: C:\Documents and Settings\All Users\Application Data\Telestream\Episode 6\Node.xml
  • Windows Vista/7: C:\ProgramData\Telestream\Episode 6\Node.xml

Now, restart Episode, and reactivate your license:

  • Mac: Go to Episode > Preferences > License > +
  • Windows: Go to Tools > Preferences > License > Activate

Problem:
When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

Explanation:
Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

Solution:
To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system.

You can reset your license by:

  • Deactivating the license on the original machine and install and activate the license on your second system.
  • Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

Here is some helpful information on how to deactivate and activate your license.