Check out these Episode activation tutorials:

Here are some of the most common license activation questions:

  • License error

    Problem:
    Episode reports a license error, but I have a valid license.

    Solution:
    The license file may be corrupted. Please do the following:

    First, deactivate your license:

    • Mac: Go to Episode > Preferences > License > -
    • Windows: Go to Tools > Preferences > License > Deactivate

    Then, close Episode.

    Next, delete the Episode Node.XML file from the Episode application data folder:

    • Mac: ~/Library/Application Support/Episode/
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Telestream\Episode 6\Node.xml
    • Windows Vista/7: C:\ProgramData\Telestream\Episode 6\Node.xml

    Now, restart Episode, and reactivate your license:

    • Mac: Go to Episode > Preferences > License > +
    • Windows: Go to Tools > Preferences > License > Activate
  • -25005 Maximum Activations Error

    Problem:
    When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

    Explanation:
    The Telestream product licenses are padded with one additional activation for use on a laptop or other secondary computer. If all activations are in use, it will not allow you to activate on an additional computer.

    Solution:
    Deactivate a license:

    • Mac: Go to Episode > Preferences > License > -
    • Windows: Go to Tools > Preferences > License > Deactivate

    Telestream's technical support staff can also reset your activations remotely for your convenience.

Have more questions?

Visit our Episode Knowledge Base.

Current Version

Episode 6.4.3 available
Download now
| Release Notes

Previous Releases

For access to previous versions of
Episode, please contact support.