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For customers with Version 5 and 6 Support Agreements (purchased on or prior to 6/20/12) within the U.S., please call our Enterprise Support Center at (877) 681-2088, Option 2 between 6am-6pm PST. For European customers with Version 5 Support Agreements, email our European staff at email@example.com between 09:00-18:00 (GMT+01:00).
For customers with Version 6 Support Agreements (purchased after 6/20/12) within the U.S., please call our Desktop Support Center at (877-681-2088), Option 1, then Option 4 for Episode (US only) between 8am - 5pm PST or contact support.