Install and activate Episode

Problem:
Episode reports a license error, but I have a valid license.

Solution:
The license file may be corrupted. Please do the following:

First, deactivate your license:

• Mac: Go to Episode > Preferences > License > -
• Windows: Go to Tools > Preferences > License > Deactivate

Then, close Episode.

Next, delete the Episode Node.XML file from the Episode application data folder:

• Mac: ~/Library/Application Support/Episode/
• Windows XP: C:\Documents and Settings\All Users\Application Data\Telestream\Episode 6\Node.xml
• Windows Vista/7: C:\ProgramData\Telestream\Episode 6\Node.xml

Now, restart Episode, and reactivate your license:

• Mac: Go to Episode > Preferences > License > +
• Windows: Go to Tools > Preferences > License > Activate

Problem:
When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

Explanation:
Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

Solution:
To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system.

You can reset your license by:

• Deactivating the license on the original machine and install and activate the license on your second system.
• Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

Here is some helpful information on how to deactivate and activate your license.

• Episode – Activate/Deactivate license