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  • Activation
  • General
    • What is the major difference between Episode, Episode Pro, and Episode Engine?

      Episode will encode one job at a time. Episode Pro adds support for professional codecs and will encode two jobs simultaneously. Episode Engine encodes multiple jobs based on the number of cores. The only way to get all CPUs running at 100 percent is with Engine's Split and Stitch option which splits the video and audio into pieces, sends the bits to multiple processors, then stitches them back together.

    • How can I upgrade from Episode to Episode Engine?

      All upgrades are available within the Episode application under license preferences. You will get a new serial number and only pay the difference in cost.

    • Can I cluster Mac and Windows computers together?

      Episode serial numbers can be used on Mac or Windows computers. You can create a cluster with licensed and unlicensed machines. The master can be unlicensed if it is set not to run jobs in Episode Preferences. In the Cluster Browser, the unlicensed Mac and Windows computers should always be set to "Submitting to" not "Join". If more than one licensed machine is doing the encoding (i.e. joined to the cluster), go to Episode Preferences on the master and select "Load Balancing". This will ensure that all encoding jobs are evenly distributed.

  • Encoding
    • How do I create a custom encoder?
      • Select a System Encoder preset that closely matches what you need
      • Drop it into the encoder icon in the workspace and double click to bring up the Encoder Inspector on the right
      • Type a new task name, make changes and save task

      Custom encoders are saved in the User Encoders folder.

    • How do I export a custom encoder to another Episode computer?
      • Select the encoder
      • Go to the File menu and select "Export Task" (the file extension is .epitask)
      • Copy the file to a flash drive
      • On the other Episode computer, drop the .epitask file into the encoder icon in the workspace
      • Double click to bring up the Encoder Inspector on the right and save
    • How can I speed the encoding times?

      Episode Engine with Split and Stitch will increase encoding speed because each Episode 'worker process' will be dealing with a smaller chunk of the source file.

    • Does Episode support Final Cut Pro, Adobe Premiere, and Avid workflows?

      Episode is fully compatible with Final Cut Pro and Adobe Premiere Pro. Episode requires installation of the Avid DNxHD QuickTime codec for Media Composer which can be downloaded free from Avid’s web site.

    • Does Episode support closed captions and subtitles?

      Episode 6.4 supports writing closed captions in H.264, x264, and MPEG-2 video in MPEG Elementary, Program, and Transport Streams. MXF container is not supported. The H264 captions are in the video data stream (608 coded) for closed captioning on the web. They can come from source VBI captions or from an external .SCC file. MOV source files (ProRes, DNxHD, etc.) must have QuickTime timecode track when using .SCC files. The timecode needs to match whatever the SCC file starts at. When exporting an .scc file be sure to select Windows rather than Unix line breaks. Episode 6.5 adds more closed captioning support.

    • Can Episode encode surround sound plus stereo tracks?

      The Pro Audio option is required for Dolby Digital (AC3) encoding. Episode encodes multiple mono channels (left, right, center, etc.) within one stereo track using Channel Mapper filter. Episode 6.5 adds support for multiple tracks using Channel Mapper. Only MOV files with PCM audio and MXF OP1A files with AES audio have the option to split each channel into a separate track in output.

  • Troubleshooting
    • QuickTime and Bonjour for Windows are installed but Episode won't launch.

      Go to Windows Services. Scroll down to Episode services. Right click to restart Episode Node Service.

    • How can I prevent a crash with large files if I don't have an Engine license?

      Currently, Episode is a 32 bit app that only uses 4 GB RAM on Windows. Episode or Episode Pro licenses running on Windows Server with 32 cores, should disable hyperthreading in BIOS to slow encoding speed to prevent a crash with large files. There are no known memory issues on Mac when encoding large files. A 64 bit version of Episode is under development for 4K support.

    • What are Episode Best Practices?

      Best Practices is to set File Cache location in Episode Preferences to external storage. Running many jobs with a local source on a default configuration will stress the disk I/O since all jobs will be reading and writing from the same disk. Set the cache path to physical storage which is different than the source storage like another local disk (internal SATA drive or external attached drive) or shared storage on a SAN. Running many jobs on a default configured cluster will stress the network I/O too. Setting the cache path on all machines to the same shared storage helps. The data still has to be transferred between the machines, but the OS is responsible for it in this case. If file cache is changed from local machine to shared storage on a SAN, make sure the Episode user has read/write permissions on the SAN.

    • How do I reinstall Episode?

      Run the Episode Windows clean up script:

      • C:\Program Files (x86)\Telestream\Episode 6\bin\EpisodeCleaner.bat
      • Script must be run with admin privileges. (Right click on command prompt and choose “run as administrator”)
      • Uninstall Episode from Add and Remove programs
      • Reboot system
      • Reinstall Episode for Windows

      Run the Episode Mac clean up script:

      • Go to the Application folder
      • Right-click and choose "Show package contents"
      • Navigate down into /Contents/Resources
      • Double-click the EpisodeCleanup.command and follow its instructions
      • Reinstall Episode for Mac
  • Order Help
  • Manually Re-download Past Purchases
    • Where can I find current and previous versions of my software to download?

      The download from the receipt you received when you purchased from the Telestream Online Store will be available for 14 days after purchase, or up to 3 downloads. After that time, a "Download Link Expired" message will appear. If you received that message, you can download your application from our website.

      From the Telestream home page, hover your mouse over the Support tab at the top of the page and select the "Download" link for the product you want to download. This will take you to the Customer Login page. Log in using the username and password set when you created your Telestream Login Account.

      Please Note: The login is not automatically set when you purchase. You still must create a Telestream Login Account to access downloads.

      If you have not already created an account, you should click "Create an Account." Enter the requested information and note that your email address will be your username.

      Once you have created an account and logged in, you will be able to download the most current version from the link on the right side of the page. Previous versions are available on the left side of the page.

      Watch the   Desktop Applications Tutorial: Download Current and Previous Versions of Software.

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