Here's what you'll get
12 months of service
The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
Remote Access Services
As a premium support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.
We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.
And of course, you get access to all our standard free services such as community forum, knowledge base and videos.