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For customers with Version 5 Support Agreements (purchased on or prior to 6/20/12) within the U.S., please call our Enterprise Support Center at (877) 681-2088, Option 2 between 6am-6pm PST. For European customers with Version 5 Support Agreements, email our European staff at europeansupport@telestream.net between 09:00-18:00 (GMT+01:00).