Tell us what you need help with...

Go to Windows Services. Scroll down to Episode services. Right click to restart any Episode Service that is not running. Episode Services are also known as Background Processes and can be set in Episode Advanced Preferences.

Episode 7 is a 64-bit application that supports UHD and 4K transcoding. Previous versions of Episode were 32-bit and only used 4 GB RAM on Windows. There are no known Episode Mac memory issues when encoding large files.

Best Practices is to set File Cache location in Episode Preferences to external storage. Running many jobs with a local source on a default configuration will stress the disk I/O since all jobs will be reading and writing from the same disk. Set the cache path to physical storage which is different than the source storage like another local disk (internal SATA drive or external attached drive) or shared storage on a SAN. Running many jobs on a default configured cluster will stress the network I/O too. Setting the cache path on all machines to the same shared storage helps. The data still has to be transferred between the machines, but the OS is responsible for it in this case. If file cache is changed from local machine to shared storage on a SAN, make sure the Episode user has read/write permissions on the SAN.

Run the Episode Windows clean up script:

  • C:\Program Files (x86)\Telestream\Episode 6\bin\EpisodeCleaner.bat
  • Script must be run with admin privileges. (Right click on command prompt and choose “run as administrator”)
  • Uninstall Episode from Add and Remove programs
  • Reboot system
  • Download and reinstall Episode for Windows

Run the Episode Mac clean up script:

  • Go to the Application folder
  • Right-click and choose "Show package contents"
  • Navigate down into /Contents/Resources
  • Double-click the EpisodeCleanup.command and follow its instructions
  • Download and reinstall Episode for Mac

You can download from our website by hovering your mouse over the Support tab at the top of the page and select the "Download" link for the product you want to download. This will take you to the Customer Login page. The login is not associated with your purchase. Please create an account by clicking "Create an Account." Enter the requested information and note that your email address will be your username.

Once you have created an account and logged in, you will be able to download the most current version from the link on the right side of the page. Previous versions are available on the left side of the page.

Watch the   Desktop Applications Tutorial: Download Current and Previous Versions of Software.

Our software End User Licensing Agreement (EULA) states that you can run your desktop product on one (1) computer at a time. If you have purchased multiple quantities of the product, you are authorized to install the software on that number of computers.

To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system. To buy additional licenses, please see our online store. How to deactivate and activate your license.

Episode is a cross platform license. You can deactivate and activate your license on both Mac and Windows.

Episode will encode one job at a time. Episode Pro adds support for professional codecs and will encode two jobs simultaneously. Episode Engine encodes multiple jobs based on the number of cores. The only way to get all CPUs running at 100 percent is with Engine's Split and Stitch option which splits the video and audio into pieces, sends the bits to multiple processors, then stitches them back together.

All upgrades are available within the Episode application under license preferences. You will get a new serial number and only pay the difference in cost.

Episode serial numbers can be used on Mac or Windows computers. You can create a cluster with licensed and unlicensed machines. The master can be unlicensed if it is set not to run jobs in Episode Preferences. In the Cluster Browser, the unlicensed Mac and Windows computers should always be set to "Submitting to" not "Join". If more than one licensed machine is doing the encoding (i.e. joined to the cluster), go to Episode Preferences on the master and select "Load Balancing". This will ensure that all encoding jobs are evenly distributed.

Select a System Encoder preset that closely matches what you need. Drop it into the encoder icon in the workspace and double click to bring up the Encoder Inspector on the right. Type a new task name, make changes and save task. Custom encoders are saved in the User Encoders folder.

Select the encoder. Go to the File menu and select "Export Task". The file extension is .epitask. Copy the file to a flash drive. On the other Episode computer, drop the .epitask file into the encoder icon in the workspace. Double click to bring up the Encoder Inspector on the right and save.

Episode is fully compatible with Final Cut Pro and Avid Media Composer. Installation of Avid QuickTime codecs no longer needed. Episode 7.1 adds support for Adobe Premiere Pro plugin version 2.

Episode supports writing 608 and 708 closed captions in H.264, x264, and MPEG-2 (Elementary, Program, and Transport Streams) and MXF (Op1a, AS11, XDCAM). Captions can come from source VBI captions or from external .SCC file (608) or .MCC (708) files using caption importer filter. MOV source files (ProRes, DNxHD, etc.) must have QuickTime timecode track when using .SCC or .MCC caption files. The timecode should match the caption file start time.

The Pro Audio option is required for Dolby Digital (AC3) encoding. Episode 7 adds support for multiple tracks using Channel Configurator filter. Previous versions encoded multiple mono channels (left, right, center, etc.) within one stereo track using Channel Mapper filter.