Check out this tutorial to learn how to activate your Flip4Mac and Flip Player products:

Here are some of the most common license activation questions:

  • "Activate" button is grayed out

    Problem:
    When trying to activate the Player Pro v3 license (AA2B00....), the "Activate" button remains grayed out.

    Solution:
    To fix this activation issue you MUST install Flip4Mac v3 to activate. If Flip4Mac software version 2 is still installed the v3 serial number will not activate.

    If you do not have this version installed, please follow the instructions below:

    • Please download Flip4Mac v3
    • Click the "Download 3.x" on the left, this will install the free basic version you need in order to activate your license:
    • There is NO requirement for the registration name. This field can be left blank or you can enter your name.
    • You can activate by going into System Preferences (Apple in the upper left) > Flip4Mac > Upgrade tab > Open the Lock > Enter serial number. The "Activate" button should highlight for you now.
  • -2003 Engine Not Installed

    Problem:
    When trying to activate the license, the program displays "There has been a licensing problem. Engine could not be not installed (-2003)."

    Solution:
    To fix this error, please try the following:

    • Go to Macintosh HD > Library > Frameworks and delete the following folders:
        •  EWSMac.framework
        •  EWSMac-GC.framework
    • Please visit http://www.esellerate.net/update and download the Engine Updater for Mac OS X. Then, run the updater and try your activation again.
  • -25005 Maximum Activations Error

    Problem:
    When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

    Explanation:
    The Telestream product licenses are padded with one additional activation for use on a laptop or other secondary computer. If all activations are in use, it will not allow you to activate on an additional computer.

    Solution:
    Licenses can be deactivated by using the Deactivate License button in the Upgrade pane in System Preferences > Flip4Mac.

    Telestream's technical support staff can also reset your activations remotely for your convenience.

Have more questions?

Visit our Flip4Mac and Flip Player Knowledge Base.