Check out this tutorial to learn how to activate Flip4Mac:

Here are some of the most common license activation questions:

  • -2009 ESellerateErr

    Problem:
    When trying to activate the license, the program displays "There has been a licensing problem. ESellerateErr -2009."

    Solution:
    Please download Flip Player. Once you install Flip Player into your Applications, Launch Flip Player > Preferences > License > Click the lock "bottom left" > Enter Serial Number".

    Once you activate, open your Flip4Mac 3.3.x.dmg and run the installer. You will NOT be asked to enter a serial number since you have already activated. Once the installer has successfully completed, you should have access to viewing windows media files.

  • "Activate" button is grayed out

    Problem:
    When trying to activate the Flip4Mac license, the "Activate" button remains grayed out.

    Solution:
    To fix this activation issue you MUST install Flip4Mac v3 to activate. If Flip4Mac software version 2 is still installed the v3 serial number will not activate.

    If you do not have this version installed, please follow the instructions below:

    • Please download Flip4Mac v3
    • Open the installer, double-click Flip4Mac.pkg
    • Click “Continue” through the menus
    • Click “Agree” to the terms of the software license agreement.
    • Select “Enter Serial Number”
    • Copy and paste the serial number provided above, click “Activate”.
    • Enter your password as requested (you may be asked more than once)

    If the activate button continues to be grayed out, please contact support

  • -2003 Engine Not Installed

    Problem:
    When trying to activate the license, the program displays "There has been a licensing problem. Engine could not be not installed (-2003)."

    Solution:
    To fix this error, please try the following:

    • Go to Macintosh HD > Library > Frameworks and delete the folders that read:
      EWSMac.framework & EWSMac-GC.framework
      Also look under: ~User > Library > Frameworks folder
    • Please visit http://www.esellerate.net/update and download the Engine Updater for
      Mac OS X. Then, run the updater and try the activation again after that.
  • -25005 Maximum Activations Error

    Problem:
    When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

    Explanation:
    The Telestream product licenses are padded with one additional activation for use on a laptop or other secondary computer. If all activations are in use, it will not allow you to activate on an additional computer.

    Solution:
    Licenses can be deactivated by using the Deactivate License button in the Upgrade pane in System Preferences > Flip4Mac.

    Telestream's technical support staff can also reset your activations remotely for your convenience.

Have more questions?

Visit our Flip4Mac and Flip Player Knowledge Base.

Current Versions

Flip4Mac 3.3

Supports OS X 10.7 and later