Tell us what you need help with...

From the Telestream home page, hover your mouse over the Support tab at the top of the page and select the "Download" link for Flip4mac. This will open up the Flip4Mac Download page where you can download the latest version.

For access to previous versions of Flip4Mac, please contact support.

Watch the   Desktop Applications Tutorial: Download Current and Previous Versions of Software.

Please download our latest version Flip4Mac 3.3 to resolve your activation issue.

Please visit http://www.esellerate.net/update and download the Engine Updater for Mac OS X. Then, run the updater and try your activation again.

If you continue to have difficulty, please contact our license partner, support@esellerate.net

To look up your order history, the status of your order, and transaction details, please see the following ecommerce partners depending on your date of purchase.

Please contact our ecommerce partner, Avangate, for an order lookup or via email: support@avangate.com

*Excluding Flip4Mac/Flip Player $9.99 version. Contact eSellerate as noted below.

Please contact our ecommerce partner, eSellerate, for an order lookup or via email: support@esellerate.net

If you purchased through a reseller, you will need to contact the reseller to recover your license.

Please restart your machine as this has been useful with this particular installation.

Installation and Activation:

  • Download the latest version of Flip4Mac
  • Open the installer, double-click Flip4Mac.pkg
  • Click “Continue” through the menus (x3)
  • Click “Agree” to the terms of the software license agreement.
  • Select “Enter Serial Number”.
  • Copy and paste the serial number from your receipt, click “Activate”.
  • Enter your password as requested (you may be asked more than once)

If you continue to have difficulty, please contact support.

The password that is needed is your computer administrator password. This is an Apple security measure to prevent unauthorized changes to your computer. If you don't remember this password, please refer to one of the links below for instructions to reset that password.

At this time, Flip4Mac is unable to support this file type because it is DRM (Digital Rights Management) protected.

Currently, Microsoft only makes Windows Media DRM technology available for Windows operating systems. In our previous discussions with Microsoft, they indicated that they had no plans to offer Windows Media DRM support on the Macintosh. We are hoping that they will will be able to change this policy in the future.

Services that use DRM

OverDrive Media (.odm) AudioBooks

The Mac version of OverDrive Media Console allows for the download of titles in the OverDrive MP3 Audiobook format.

The Windows Media content (OverDrive WMA Audiobooks, WMA Music, and WMV Video) that OverDrive offers cannot be played on a Macintosh computer due to the DRM used to protect the files.

When selecting content from your library's digital media site, be sure to select the appropriate file format (MP3) so that they can playback on the Mac. Additionally, you may contact your library to request that they purchase more MP3 content to make available for your use.

This error indicates a problem with the file itself. You can verify this assessment by attempting to play the file in other players.

We recommend that you go back to the source of your file to receive another copy. You should check this source file to make sure that it does not present the same error.

*To confirm Flip4mac is fully installed and working properly, please try to play the WMV test file "TEST_WMV9.wmv", or for WMV Streams, please test this website: http://wdmp-1.vo.llnwd.net/d1/wdsmp/TheLoneRanger/Trailer6/TheLoneRanger_TRAILER_Trailer6_High.wmv

There is a workaround to play the windows media stream in Flip Player, instead of within the web browsers.

Please try the following:

  • Close all web brower applications (Safari, Firefox, Chrome).
  • Select System Preferences (under the Apple menu) and click the Flip4Mac icon, then click the Upgrade tab.
  • Select Browser tab > Check "Launch Flip Player".

This error will appear when playing back a file that is DRM (Digital Rights Management) protected or requires a license. Unfortunately, Flip4Mac cannot play this file type.

Currently, Microsoft only makes Windows Media DRM technology available for Windows operating systems and other device platforms. In our previous discussions with Microsoft, they indicated that they had no plans to offer Windows Media DRM support on the Macintosh. We're hoping that they will will be able to change this policy.

Flip4Mac supports standard Windows Media files and many more. Please see our Tech Specs page for all the supported codecs.

There is no longer a "Free" version of Flip4Mac. Telestream developed the Flip4Mac Windows Media Components to allow Mac users to seamlessly play Microsoft Windows Media content in QuickTime and through their web browsers.

Until recently Microsoft provided the Flip4Mac Player to users for free. As of May 1, 2014, Microsoft has discontinued this free distribution. Telestream will continue to make Flip4Mac Player available, however, a nominal fee will be charged to cover development and support costs as well as the intellectual property fees associated with distributing the product.

For playback of Windows media, you can purchase Flip4Mac Player for only $9.99.

The most common cause of missing video or audio on playback is an unsupported Windows Media codec

You will need a media inspector application to identify the codec information within your file. Please download and install iMediaHUD which will tell you what codec your .wmv files contains. Look for "Format Codec ID." If the codec from your file matches any of the following codecs listed below, Flip4Mac is unable to support playback or conversion for your specific Windows Media file:

  • Windows Media Video Screen (MSS1, MSS2)
  • Windows Media Video Image (WMVP, WMVP2)
  • Windows Media Audio Voice
  • Direct Show AC3 Filter
  • GoToMeeting (G2M4)
  • GoToWebinar

Note: Videos created using Microsoft PhotoStory are encoded using the Image codec.

Flip4Mac can playback WMV media wrapped in AVI file format. If you are unable to playback an avi file with Flip4Mac, please download our FREE Switch Player that may allow playback for your file format.

If you continue to have difficulty, please see our 3rd Party Resources.

After installing and activating Flip4Mac, please restart your computer since Flip4Mac is a plugin and will not be recognized if PowerPoint/Keynote were open at the time. Relaunch PowerPoint /Keynote and your windows media files should work fine.

At Telestream, we strive for your complete satisfaction. If you are not completely satisfied with any Desktop Application you purchased from our online store, we are happy to offer a 100% refund within 30 days of purchase. Please fill out our Refund Request form.

To look up your order history, the status of your order, and transaction details, please see the following ecommerce partners depending on your date of purchase.

Please contact our ecommerce partner, Avangate, for an order lookup or via email: support@avangate.com

*Note: Flip4Mac Player ($9.99) customers please contact support@eSellerate.net as noted below.

Please contact our ecommerce partner, eSellerate, for an order lookup or via email: support@esellerate.net

If you purchased through a reseller, you will need to contact the reseller to recover your license.

Still Need Help?

Search our Knowledge Base
    
Submit a Support Inquiry