Contact Flip4Mac Support

Search our Knowledge Base

Tell us what you need help with...

  • Activation
  • Playback
    • Errors
      • "The application attempted to use an unsupported feature"

        At this time, Flip4Mac is unable to support this file type because it is DRM (Digital Rights Management) protected.

        Currently, Microsoft only makes Windows Media DRM technology available for Windows operating systems. In our previous discussions with Microsoft, they indicated that they had no plans to offer Windows Media DRM support on the Macintosh. We are hoping that they will will be able to change this policy in the future.

        Services that use DRM

        OverDrive Media (.odm) AudioBooks

        The Mac version of OverDrive Media Console allows for the download of titles in the OverDrive MP3 Audiobook format.

        The Windows Media content (OverDrive WMA Audiobooks, WMA Music, and WMV Video) that OverDrive offers cannot be played on a Macintosh computer due to the DRM used to protect the files.

        When selecting content from your library's digital media site, be sure to select the appropriate file format (MP3) so that they can playback on the Mac. Additionally, you may contact your library to request that they purchase more MP3 content to make available for your use.

      • "The operation couldn't be completed. The file is not a movie file. (-19160)/(-2048)"

        This error indicates a problem with the file itself. You can verify this assessment by attempting to play the file in other players.

        We recommend that you go back to the source of your file to receive another copy. You should check this source file to make sure that it does not present the same error.

        *To confirm Flip4mac is fully installed and working properly, please try to play the WMV test file "TEST_WMV9.wmv", or for WMV Streams, please test this website: http://wdmp-1.vo.llnwd.net/d1/wdsmp/TheLoneRanger/Trailer6/TheLoneRanger_TRAILER_Trailer6_High.wmv

        There is a workaround to play the windows media stream in Flip Player, instead of within the web browsers.

        Please try the following:

        • Close all web brower applications (Safari, Firefox, Chrome).
        • Select System Preferences (under the Apple menu) and click the Flip4Mac icon, then click the Upgrade tab.
        • Select Browser tab > Check "Launch Flip Player".
      • "The operation couldn't be completed. OSStatus error -12421 or -19000 error"

        This error will appear when playing back a file that is DRM (Digital Rights Management) protected or requires a license. Unfortunately, Flip4Mac cannot play this file type.

        Currently, Microsoft only makes Windows Media DRM technology available for Windows operating systems and other device platforms. In our previous discussions with Microsoft, they indicated that they had no plans to offer Windows Media DRM support on the Macintosh. We're hoping that they will will be able to change this policy.

        Flip4Mac supports standard Windows Media files and many more. Please see our Tech Specs page for all the supported codecs.

    • I get no video and/or audio during playback.

      The most common cause of missing video or audio on playback is an unsupported Windows Media codec

      You will need a media inspector application to identify the codec information within your file. Please download and install iMediaHUD which will tell you what codec your .wmv files contains. Look for "Format Codec ID." If the codec from your file matches any of the following codecs listed below, Flip4Mac is unable to support playback or conversion for your specific Windows Media file:

      • Windows Media Video Screen (MSS1, MSS2)
      • Windows Media Video Image (WMVP, WMVP2)
      • Windows Media Audio Voice
      • Direct Show AC3 Filter
      • GoToMeeting (G2M4)
      • GoToWebinar

      Note: Videos created using Microsoft PhotoStory are encoded using the Image codec.

    • Can Flip4Mac playback .avi files?

      Flip4Mac can playback WMV media wrapped in AVI file format. If you are unable to playback an avi file with Flip4Mac, please download our FREE Switch Player that may allow playback for your file format.

      If you continue to have difficulty, please see our 3rd Party Resources.

    • How can I play my GoToMeeting Webinar with Flip4Mac?

      The GoToMeeting (G2M) codec is not currently available for the Mac. To request this development, go to www.gotomeeting.com.

      The GoToMeeting/GoToWebinar provides you with two recording formats: GoToMeeting format and Windows Media Player File format. Mac users can only view meetings/Webinars recorded in Windows Media Player format, which is why Flip4mac is needed to playback the Windows Media files, but not the GoToMeeting codec. For more information see the GoToMeeting FAQ.

      If you are the creator of the recording, you will want to use the Windows Media file format so that both Mac and PC users can play the webinar. If you received this recording, you will want to contact the creator of the webinar and notify them of this issue.

      If you continue to have difficulty, please see our 3rd Party Resources.

    • PowerPoint/Keynote
      • How to play Windows Media files in PowerPoint or Keynote

        After installing and activating Flip4Mac, please restart your computer since Flip4Mac is a plugin and will not be recognized if PowerPoint/Keynote were open at the time. Relaunch PowerPoint /Keynote and your windows media files should work fine.

      • Watermark (small play button in the upper right) in PowerPoint / Keynote

        To remove the watermark, Flip4Mac Player Pro and higher are required for integration with PowerPoint and Keynote.

        • New customers

          Flip4Mac Player Pro ($29) adds the ability to import WMV and WMA files for editing and conversion to QuickTime formats or iOS devices. Includes unique PowerPoint and Keynote integration

          • Buy Now at the Telestream Store.
          • Download and purchase within the Installer.
        • Existing Customers

          If you currently own Flip4Mac Player ($5.95), you will need to upgrade to Flip4Mac Player Pro by paying the difference ($23). For more info on how to upgrade, see our Upgrade page.

          If you already own Flip4Mac Player Pro and higher, Flip4Mac 3.3 is a free update, your license will continue to work and your software will be updated.

        If you purchased through a reseller, you will need to contact the reseller to recover your license.

  • Exporting
    • How can I export to iPod / iPhone / iPad / Apple TV / Mac (.mov) / PC (.wmv)?

      Flip Player is a simple and fast tool for exporting video to devices such as iPod, iPhone, iPhone (Ringtone), iPad, AppleTV, and Mac/PC computers. Based on the selected device and the source format, Flip Player picks the appropriate file container, codec, and encode settings. This makes Flip Player very fast and easy to use.

      To export a video to a specific device, follow these steps:

      • Load a media file into Flip Player.
      • Select Export > Device and select a device from the list (iPhone, iPad, iPod, etc.)
      • Once you have made a selection, Flip Player creates a new media file that works with the selected device then presents a Save dialog box asking you for a filename and a location. Click Save and Flip Player displays a progress window that tracks progress and completion. When it’s done, the newly exported file is ready for use with your device.
    • How can I export to iTunes / iMovie / iPhoto / Final Cut Pro?

      The Flip Player application can export a media file to a variety of popular applications including: iMovie, iTunes, iPhoto, Final Cut Pro , Episode, ScreenFlow, and Wirecast.

      To export a video to a specific device, follow these steps:

      • Launch Flip Player (from Applications folder).
      • File > Open File.... to Load a media file into Flip Player
      • Select Export > Application and select an application from the list.
      • Once you have made a selection, Flip Player presents a Save dialog box asking you for a filename and a location then creates a new media file that works with the selected application.
      • Click Save and Flip Player displays a progress window that tracks progress and completion.

      When the export is complete, your NEW file will automatically open in the application you exported to and you are ready to start editing.

    • Why is my WMV file only 30 seconds long?

      Flip4Mac is likely operating in demo mode or using the Flip4Mac Player Pro demo features. In demo mode, Windows Media files are restricted to half the length of your source media, or up to 30 seconds.

      If you already own a Studio (or HD) license, please confirm you are still activated by going to System Preferences > Flip4Mac > Upgrade tab.

      If you own a Player Pro ($29) license and want to convert your MOV videos to WMV, you will need to upgrade to one of the Flip4Mac Studio products.

      You can upgrade to Studio or Studio Pro HD, by opening System Preferences/Flip4Mac/Upgrade. Click on the lock to enter your admin password and select Purchase Upgrade. When you reach the Purchase Wizard, select the product you want and, when you complete the Shopping Cart, your new license will be automatically activated.

      The cost to upgrade will be the difference between the price you've paid and the price of the product you've upgraded to.

      Flip4Mac Studio $20 ($49 - $29 = $20)

      • The highest frame size you can export is 768x576.
      • In Studio, you can also use the "Default Settings" option which will transfer the settings from your source file to your.wmv. Export Settings Grayed Out

      Flip4Mac Studio Pro HD $150) ($179 - $29 = $150)

      • The highest frame size you can export is 1920x 1080.
      • Allows customization over export settings such as frame size, frame rate, and bit rate.

      Here is a link to our tech specs that clarifies these Frame size limitations: http://www.telestream.net/flip4mac/specs.htm

    • What are the frame size limitations for encoding WMV files?

      The ability to export to WMV is available in the Flip4Mac Studio products. If you own Flip4Mac Player (Pro), you can upgrade by paying the difference.

      Flip4Mac Studio

      • The highest frame size you can export is 768x576.
      • In Studio, you can also use the "Default Settings" option which will transfer the settings from your source file to your wmv.

      Flip4Mac Studio Pro HD

      • The highest frame size you can export is 1920x 1080.
      • Allows customization over export settings such as frame size, frame rate, and bit rate.

      Here is a link to our tech specs that clarifies these Frame size limitations: http://www.telestream.net/flip4mac/specs.htm

    • How can I import/export WMV files from Final Cut Pro X/10 and Compressor 4?

      Classic QuickTime export options are not available anymore. Customers require the additional Compressor 4 transcoding application to get more export options, including the Flip4Mac WMV export setting. Compressor supports all Flip4Mac upgrade levels.

      Final Cut Pro 10.1.1 now sends movies directly to Compressor without using the Share menu. Compressor 4.1.1 graphical user interface has also changed.

      Exporting from Final Cut Pro and Compressor

  • Order Help
  • Manually Re-download Past Purchases

Still Need Help?

Search our Knowledge Base
  
Submit a Support Inquiry