Why can't I install Flip Factory on my F drive (or other drive) when there isn't enough space on my C drive?
You can install FlipFactory on any partition you select. HOWEVER, the installer uses space on the C drive for the installation process. Make sure there is at least 350MB of free space on your C drive before installing FlipFactory.
How can I quickly access a Remote FlipFactory Server from my desktop computer?
If you wish to control a FlipFactory server from a remote PC, you might want to take advantage of being able to put a FlipFactory Applet icon on the client PC desktop. This can be easily accomplished by taking the following steps.
Your applet should now allow you to quickly launch a remote FlipFactory Server on the network. Or, you can open your IE browser and type: http://ip address of flipfactory server:9000
How can I tell which files are being monitored?
System Status window shows all active monitors. If you've deleted an account and the monitors are still active, you will need to restart your FlipEngine from the Server's Task Manager.
How do I know what licenses are active?
You can check your license status by click on the "About" button on the FlipFactory console.
Why can't I browse my network from the Submit window?
You need to set your java permissions to (Settings/Control Panel/Internet Options/Security/Custom Levels/Java Custom Settings) enable Miscellaneous Java permissions.
How can I password protect my Quicktime Sorenson 3 media files?
Select the Media Key option in the Sorenson 3 codec and enter a password. When the clip is opened, you will be prompted for your password.
My FF applet reports back with a "Cannot display page" error
I get an error message that I am missing the proper license.
After a restart or boot up when I click on the shortcut to the FF applet nothing happens.
Flip Factory service takes a while to start while enumerating all the decoders, encoders and plug-ins After a minute try the shortcut again.
How can I brand my video output
If you have an unbranded license and want to add a message to your video output, such as "Produced by Telestream FlipFactory," go to regedit, then navigate to HKEY_LOCAL_ MACHINE/SOFTWARE/Telestream/FlipServer and make a new key called Settings then a new String Value called branding.title. Modify and enter the text you want to appear such as Produced by Telestream FlipFactory.