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  • Activation
  • Technical Help
    • Errors
      • I'm getting a "ScreenFlow executable modified" error. What do I do?

        The "executable modified" error message means that something else on your computer has invasively removed vital ScreenFlow components on your system. Most often, we see this error caused by clean-up software such as MacKeeper or Clean My Mac.

        If you have clean-up software installed, you should add an exception for ScreenFlow to prevent this from happening again. Excluding ScreenFlow from their search and reinstalling the most updated version of ScreenFlow usually resolves this issue.

        If you are unaware of such a program on your system, or are still getting this error, please contact support and we can help find what program may be causing the error.

      • When opening my ScreenFlow project, I get an error saying there was a missing or damaged data file. What can I do?

        This can be caused by moving your project file across a network, FTP or other third party storage solution (such as DropBox). We strongly recommend that you .zip your ScreenFlow project folders before you move them.

        To zip a file, right-click (or Control-click) on your project file, and select Compress. You can then move your file safely to its new location, and double-click it to unzip it.

        If you get an Error Opening File message, there may be a way to find your missing data by accessing it from the package contents.

        • Right-click (or Control-click) on your saved ScreenFlow project file
        • Select Show Package Contents
        • Select the Media folder
        • Search for any missing files
        • Drag the files onto your desktop
        • Try to open your ScreenFlow project file again, and when prompted to select the missing media, select your file from the desktop
      • YouTube upload failed: "unauthorized" error message

        In ScreenFlow:

        Click File>Publish to YouTube to get to the Publish window where you get to enter the video Description and tags, click the Sign Out button on the bottom left. Now quit ScreenFlow

        • In a web browser:
        • Log in to your YouTube account, then go to Settings.
        • Next click Advanced under account information.
        • Next click Authorized sites to your Google Account.
        • Next click the Revoke Access button next to: ScreenFlow — YouTube, Google+ You
        • Now, go to https://accounts.google.com/UnlockCaptcha and follow the steps. This should allow your YouTube and Google account to accept ScreenFlow.
        • Now open ScreenFlow and try to Publish to Youtube again.

        If the same error comes up, please try another Youtube account and see if the same issue happens.

        This issue could be occurring because your Youtube account/channel is linked to a Google+ page. ScreenFlow currently is designed to be used with a Youtube Channel and not with a Google+ Page. To resolve this issue, please navigate to Youtube Settings, and click the link above the Advanced link called Disconnect Youtube and Google+

    • When I use the Callout Action to highlight the Foreground Window, it does not focus on the Foreground Window - what can I do?

      This feature is dependent upon information presented by the application in use. If the application is presenting inaccurate information about the foreground window, this feature may not work.

      This feature will not work with virtual environments such as Parallels or Boot Camp which simulate a Windows environment. ScreenFlow will recognize the entire virtual environment as the foreground window.

      Known Affected Applications:

      • Chrome
      • Parallels
      • Boot Camp

      Workaround:

      Try using Freehand Callouts to manually highlight your foreground window.

    • I tried recording a video in DVD Player/iTunes/QuickTime, but all I get is a white and gray checker pattern. What happened?

      With the introduction of OSX 10.7 Lion, Apple added security measures to prevent copying content from DVD Player, iTunes and QuickTime. The issue you are encountering is the intended behavior of DVD Player under OS X 10.7 and later. Since this function is designed into the operating system, we are unable to circumvent it.

      Workaround: We recommend using third-party software to play back your media for recording with ScreenFlow. Check out the VLC player.

    • Hinted tracks not supported

      The hinted video track feature is not supported in ScreenFlow. Unfortunately, we cannot remove this option from the UI because this feature is within QuickTime and cannot be modified.

      If you need a hinted video track, you will need to reprocess the video in another video encoder such as QuickTime or Episode.

    • Flowtility

      Flowtility is supported by Simplifilm. You can contact Flowtility Support for a feature request, bug fix, or anything else.

      Click here for a Tutorial from Simplifilm on Flowtility and ScreenFlow

  • How to...
    • How do I designate a recording area?

      Although many screen capture programs function by designating a recording area, ScreenFlow does not. ScreenFlow captures the entire screen and all of its contents. This enables you to make use of the entire screen during the editing process in post-production.

      When using a program which designates a recording space, you may unexpectedly move outside of this space due to a menu option or pop-up. If your recording space is preset, there is no way to recover this lost information. With ScreenFlow's reliance on post-production editing, you can move outside your area of focus when necessary.

      If you are recording a small video area and you are concerned that a full screen recording will take up unnecessary disk space, ScreenFlow's adaptive recording method captures minimal information on parts of the screen where there is no action, so this has very little effect on file size.

    • How do I use ScreenFlow to record my iPod/iPhone/iPad?

      With ScreenFlow 5, you can record the screen of your iOS device. You need to be running Yosemite and iOS 8, and have your device connected to your computer with an Apple Lightening to USB cable.

      • Connect your device to the computer and make sure it is detected by the computer. You can check in iTunes to verify it has been detected. (You may have to "trust" the computer and device if this is the first time the device has been connected to the computer.)
      • Open ScreenFlow, and begin a "New Recording."
      • Select your iOS device from the "Record Screen from" dropdown list.
      • Click the Record button. After the countdown, you can begin demonstrating your iOS device.
        Please Note: There will not be a preview of your screen, but the screen will record. It will not record touches; you can addtouch callouts to simulate your finger touches/swipes.
      • When you stop the recording you will see your iOS device on the canvas. ScreenFlow will automatically orient the screen for apps that display as landscape. You will need to adjust the canvas.
      • When you play or scrub through the video, you will see all of the actions you performed on the device.
    • How can I share my ScreenFlow projects?

      ScreenFlow features the option to publish your projects or parts of it directly to YouTube, Vimeo, Wistia, Facebook, DropBox or Google Drive.

    • How do I record a conversation on Skype?

      Recording a Skype conversation requires proper configuration of your settings in both ScreenFlow and Skype. For detailed instructions, please review Recording Skype interviews on our ScreenFlow blog.

  • Capabilities
    • Which Mac OS version does ScreenFlow support?

      ScreenFlow 5 supports 10.9.5 and up, including OS X 10.10 Yosemite

      Previous Releases

      For access to other previous versions of ScreenFlow, please contact support.

    • ScreenFlow for Windows?

      We are considering developing ScreenFlow for Windows at a future date. If you have access to a Mac and wish to capture on Windows, we recommend that you try a Windows emulating environment such as Parallels or VMWare. ScreenFlow can record these environments from the underlying Macintosh operating system.

    • Does ScreenFlow work with Parallels or VMWare?

      Since ScreenFlow captures everything on your monitor, both Parallels and VMware are supported (including Computer Audio output). However, ScreenFlow cannot use the Callout features as these are dependent upon unique information provided by Mac OS X.

      Telestream has run ScreenFlow with Parallels in all modes (Coherence, Window, and Full Screen) without issue. In fact, using Parallels / VMware, some users have reported ScreenFlow to produce smoother output while using less CPU than native Windows screen capture applications.

    • Does ScreenFlow support audio interface or mixing devices?

      ScreenFlow does not support audio interface or mixing devices. However, many of these devices will work with ScreenFlow if the audio is routed properly. The two most common settings issues can be resolved by setting your device to 44.1 kHz and Channel 1. If you are having trouble with your mixer, we recommend posting your issue on our forum .

    • Does ScreenFlow do closed captioning?

      Yes, with the release of ScreenFlow 4 introduced a Creating Captions.

      You can use ScreenFlow's caption editor to add, edit, and publish ADA-compliant soft subtitles as caption tracks to a project. Closed captions are not included by default when you create a new project—you need to enable them if you need them.

      You can include captions in the screencast when you export the project as an MPEG-4 movie (suitable for playback in iPhone & iPad, for example) and when you publish YouTube videos. Caption tracks can be created in multiple languages. You can also export captions as an SRT subtitle file.

      NOTE: To view closed captions in a movie player, you must enable closed caption viewing. Enabling closed caption viewing in players is beyond the scope of this guide.

      Closed caption text is rendered on-screen in white, sans-serif type, centered at the bottom of the screen.

    • What media formats can I import into ScreenFlow?

      ScreenFlow supports video and audio file formats and codecs that QuickTime Player can play back in Mac OS X 10.6.x or higher.

      The current list can be found on Apple's site: http://support.apple.com/kb/HT3775

    • Can I use ScreenFlow to record the output of a projector?

      Yes, it is possible to set up a projector output as you would a dual monitor. However, we have received some reports of crashing or artifacting when attempting to record a projector in a 'dual monitor' setup. If this happens, try changing your projector resolution to one of the following displays: 1280 x 800, 1600 x 1024,1344 x 1008 or 1280 x 1024.

    • Does ScreenFlow support with an Alpha Channel (transparency)?

      In ScreenFlow 4 we offer the option to export using the preset "Lossless- ProRes with Alpha." This encodes a lossless QuickTime file in ProRes 4444, including a clear alpha channel and stereo channel, suitable for usage in applications such as Motion and After Effects. Please note: This feature will only work in OS X 10.7 and above due to limitations in QuickTime.

  • Order Help
  • Manually Re-download Past Purchases
    • Where can I find current and previous versions of my software to download?

      The download from the receipt you received when you purchased from the Telestream Online Store will be available for 14 days after purchase, or up to 3 downloads. After that time, a "Download Link Expired" message will appear. If you received that message, you can download your application from our website.

      From the Telestream home page, hover your mouse over the Support tab at the top of the page and select the "Download" link for the product you want to download. This will take you to the Customer Login page. Log in using the username and password set when you created your Telestream Login Account.

      Please Note: The login is not automatically set when you purchase. You still must create a Telestream Login Account to access downloads.

      If you have not already created an account, you should click "Create an Account." Enter the requested information and note that your email address will be your username.

      Once you have created an account and logged in, you will be able to download the most current version from the link on the right side of the page. Previous versions are available on the left side of the page.

      Watch the   Desktop Applications Tutorial: Download Current and Previous Versions of Software.

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