How to Get Help
1
Contact us through the new Telestream Support Portal
2
For those with current maintenance contracts, if you still need help, call our Enterprise support line at 1-866-464-4636 (US only) between the hours of 6am to 6pm Pacific Time Monday – Friday or your authorized reseller.
Documentation
- Sentry Series V10.6 Manual
- TekMOS: A general-purpose, Real-time, No-reference Video-Quality Assessment Tool
- 10 things you need to know about monitoring Video & Audio Quality of Experience
- Closed Caption Monitoring & Analysis Quick Start Guide
- Video and Audio Quality Assurance For Next-generation Video Networks
- The Storm Before the CALM: Quieting Loud Commercials in the Cable Environment
- A Guide to Ensuring Digital Video Service Quality
- Maintaining High Quality of Experience in an Adaptive Bitrate System
- Delivering Digital Video Services: Ensuring Quality and Compliance
- A Guide to 4K/UHD Monitoring & Measurement
- Adaptive Bitrate Streaming
- iQ (and Sentry) Support Guide
