Check out these Wirecast activation tutorials

Mac OS X

Windows

Here are some of the most common license activation questions:

Problem:
When applying my license, I receive a license error.

Solution:
If you are running into a Wirecast activation error, please try the following instructions.

First, deactivate your serial number by going to Preferences > Licenses > Deactivate License.

Then, please quit Wirecast:

  • Delete the following files:
    ◊  HD> Library> Preferences>net.telestream.wirecast.plist
    ◊  User> Library> Preferences>com.varasoftware.wirecast.plist (if Available)
    ◊  User> Library> Preferences>Vara Software folder (if Available)
  • Restart your computer.
  • Launch Wirecast and activate your license.

After deleting these folders, you should be able to activate successfully. If you continue to have difficulty, please contact Telestream Desktop Support.

Problem:
When applying my license, I get an activation error.

Solution:
If you are running into a Wirecast activation error, please try the following instructions.

First, deactivate your serial number by going to Preferences > Buy/Upgrade > Deactivate License.

Then, please quit Wirecast and uninstall from the Add/Remove Programs in your Control Panel:

After deleting these folders, you should be able to activate successfully. If you continue to have any difficulty with your license, please contact Telestream Desktop Support.

Problem:
When trying to activate the license, the program displays "The maximum number of activations has been reached" appears. How do I fix this?

Explanation:
Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

Solution:
To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system.

You can reset your license by:

  • Deactivating the license on the original machine and install and activate the license on your second system.
  • Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

Here is some helpful information on how to deactivate and activate your license.