Telephone Support

Speak directly to our Wirecast experts. Get answers to your questions about installation, operations or troubleshooting.

Priority Response

Move to the front of the line. Whether you call or send us an email, you will get priority status for the fastest response.

25% off Software Upgrades

Keep your Wirecast software up to date for less. Premium Support members get a 25% discount on software upgrades.

Here's what you'll get

12 months of service

The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.

Remote Access Services

As a premium support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times

We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources

And of course, you get access to all our standard free services such as community forum, knowledge base and videos.

Join the Premium Support program now!

Please select the version of Wirecast you are currently using:

Premium Support for Wirecast Studio 7

Premium Support for Wirecast Pro 7

Note: Premium Support is only available for Wirecast 6 and later. Earlier version serial numbers will not be accepted. If you are interested in upgrading, please see our upgrade page.
Notice: You are purchasing phone support for a previous version of Wirecast. If you run into any technical issues that are fixed in the latest version, you will be asked to upgrade to resolve your issue since the previous version is no longer under development.

Premium Support for Wirecast Studio 6

Premium Support for Wirecast Pro 6

Note: Premium Support is only available for Wirecast 6 and later. Earlier version serial numbers will not be accepted. If you are interested in upgrading, please see our upgrade page.

Premium Support for Wirecast Play Studio 6

Premium Support for Wirecast Play Pro 6

Note: Premium Support is only available for the latest version the product. Earlier version serial numbers will not be accepted. If you are interested in upgrading, please see our upgrade page.