Need help with Wirecast?

Our experienced support team is just an email away! Let us assist you in resolving technical issues you may encounter in live video production or streaming.

12 months of service

Our Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.

FREE Software Upgrades

Keep your Wirecast software up to date for less. When you have active support, you qualify for free software upgrades/updates. This includes new features, enhancements, and major releases for the software.

Wirecast 8 Support Plans¹

  SERVICE

Standard Support
$99/year²
Premium Support
$299/year
Online Case Submission (8am-5 pm PST) 
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
Premium Support customer will get priority response.
< 8 business hours < 4 business hours
Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base
Free Software Updates/Upgrades  
Stay up to date with the latest features and bug fixes/enhances.
Phone Support 
Speak directly to our Wirecast experts.
 
Eligible for Remote Access Services (RAS) 
Allow a support technician to access your computer, identify the issue and resolve it quickly.
 

¹Click here for support options for Wirecast 7 users and earlier.
²1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro.

Here's what you'll get when you buy Premium Support

Telephone Support

Speak directly to our Wirecast experts. Get answers to your questions about installation, operations or troubleshooting.

Remote Access Services

As a premium support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times

We will do our best to respond to your request within 4 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources

And of course, you get access to all our standard free services such as community forum, knowledge base and videos.

Join the Premium Support program now!

Please email desktopsales@telestream.net, including your Wirecast 8 license key, to purchase Premium Support.

How to find your Wirecast license key:
Mac  |  Windows

*Premium Support is only available for Wirecast 8. If you are interested in upgrading, please see our upgrade page.