Cookie Information

Cookie Information

Information About Our Use of Cookies

Our websites and client portals (collectively our “Site” or “Sites”) use cookies to distinguish you from other users of our Sites. This helps us provide you with a good experience when you browse our Sites and also allows us to improve our Sites. This cookie policy provides you with clear and comprehensive information about the cookies and similar technologies we use, and our purposes for using them.

Websites that are accessible from particular parts of the European Union are required to obtain consent to using or storing cookies (or using similar technologies) on your computers or mobile device. For further information about this policy, please contact: gdpr@telestream.net

The information generated by the cookie about your use of the Sites may be transmitted to and stored by us or by third party providers on servers in the United States, or other countries whose laws do not protect privacy at a level equivalent to the one applied in the European Union.

Your Consent

By continuing to use our Sites, you are agreeing to the placement of cookies on your device by us and our third party service providers. Please read this Cookie Policy carefully for details about why we use cookies and the information they collect from and about you.

If you do not wish to accept cookies in connection with your use of our Sites, you must stop using our Sites, disable cookies via your browser settings (see below), or disable cookies individually. Please note that disabling cookies will affect the functionality of our Sites, and may prevent you from being able to access certain features on our Sites.

Can I withdraw my consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings, and disable cookies. Please note that disabling cookies will affect the functionality of our Sites, and may prevent you from being able to access certain features on our Sites.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org.

What is a Cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit one of our Sites.

Some, but not all, cookies provide us with personal information, for example where you enter details into a form on one of our Sites. Cookies may also provide us with information about your IP address, the duration of your browsing session, your browser type and your operating system.

We use cookies and the information they collect for the following reasons:

Key Concepts

First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie.

First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by www.telestream.net).

Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block our cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit one of our Sites.

Changing your cookie settings: Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

What cookies do we use and why?

Generally our Sites use cookies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

The cookies used on our Sites are categorized as follows:

Strictly Necessary cookies let you move around the Sites and use essential features like secure areas. Without these cookies, we cannot provide the requested services.

We use these Strictly Necessary cookies to:

Accepting these cookies is a condition of using our Sites, so if you prevent these cookies we can't guarantee how our Sites or the security on our Sites will perform during your visit.

Performance cookies collect information about how you use our Sites, such as which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our Sites work, understand what interests our users, and measure the effectiveness of our advertising.

We use performance cookies to:

Some of our performance cookies are managed for us by third parties.

By using our Sites, or expressing your consent as otherwise required by applicable law, you accept the use of 'Performance' cookies. If you prevent cookies, we cannot guarantee how our Sites will perform for you.

Functionality cookies are used to provide services or to remember settings to improve your visit.

We use 'Functionality' cookies for such purposes as:

Some of these cookies are managed for us by third parties.

Targeting cookies are used to track your visit to our Sites and other websites, including the pages you have visited and the links you have followed, which allows third parties to display targeted ads to you on the websites you visit.

We and our third party service providers use Targeting cookies to:

If you are in the EU, you may opt-out of certain third party cookies that we and other websites may use for targeting through http://www.youronlinechoices.eu or www.aboutads.info. Opting out of one or more ad networks only means that those particular members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Sites or other third party websites. If your browser is configured to reject cookies when you visit one of the above referenced opt-out pages, and you later erase your cookies, use a different computer, or change Web browsers, your preference may no longer be active and you will need to opt-out again. Since all of these cookies are managed by third parties, you should refer to the third parties' own website privacy notifications and policies for further information (see below for more information about the particular targeting cookies used on our Sites).

More Information About Cookies

All About Cookies

Useful information about cookies can be found at: http://www.allaboutcookies.org/

Internet Advertising Bureau

A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu/

Additional Information About Third Party Analytics and Providers

Local Storage Objects

We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Clear GIFs, pixel tags and other technologies

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with our Sites to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third Party Analytics

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites. We also may use other analytic means to evaluate our Sites and services. We use these tools to help us improve our Sites, services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

For further information on how to opt out, please click here.