Telephone Support

Speak directly to our Episode experts. Get answers to your questions about installation, operations or troubleshooting.

Priority Response

Move to the front of the line. Whether you call or send us an email, you will get priority status for the fastest response.

Free Software Upgrades

Keep your Episode software up to date for less. Premium Support members get free software upgrades.

Here's what you'll get

Learn what's new with the latest version of ScreenFlow screencasting and video editing software

12 months of service

The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
Add more WOW to your screencasting projects

Remote Access Services

As a premium support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.
See our screencasting and video editing tutorials and demos

Response Times

We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.
See our screencasting and video editing tutorials and demos

Valuable Resources

And of course, you get access to all our standard free services such as community forum, knowledge base and videos.