Need help with Telestream Cloud?

You've come to the right place

Developer HubContact Us

Need help with Telestream Cloud?

You've come to the right place

Developer HubContact Us

Need help with Telestream Cloud?

You've come to the right place

Developer HubContact Us

Flip

Fast and cost effective file transcoding in the cloud for web, multiscreen, broadcast and post-production.

Getting StartedUser GuidesDeveloper GuidesAPI Reference

Live ABR Monitor

Real-time live stream health and performance monitoring deployed in any of our 70+ global geographic regions.

Getting StartedUser GuidesAPI Reference

Timed Text Speech

Instantly create highly accurate captions and subtitles with Machine Learning based speech to text technology.

Getting StartedUser GuidesAPI Reference

Quality Control

Start running quality and compliance checks within minutes without software installation or hardware provisioning.

Getting StartedUser GuidesAPI Reference

Stores Management

Stores Management service is responsible for configuring all output stores and watch-folders used across all Telestream Cloud services.

Getting StartedUser GuidesAPI Reference

Notifications

Notifications service keeps you updated and helps monitoring status and progress of your Telestream Cloud jobs.

Getting StartedUser GuidesAPI Reference

Identity & Access Management

Identity and Access Management enables you to securely manage access to Telestream Cloud services and resources.

Getting StartedUser GuidesAPI Reference

We are here to help

Because everyone needs a hand every once in a while

Support

Need help? Shoot us an email!

cloudsupport@telestream.net

You can also call us at +1 (866) 233 3187

Standard Support includes phone support between 9:00 AM -5:30 PM CEST and email support with 1-day response time.

Platinum Support is a paid option that can by enabled upon customer’s request and includes:

  • 1 hour response time guarantee for P0 and P1 level cases
  • Web widget to submit support tickets

Pricing: greater of $100 or 22% of monthly total (subscription and overages).

  • P0 – Critical: platform is down or seriously impacted, API is not accessible
  • P1 – Major: platform is partially or moderately impacted, API access and performance is limited

Contact us

Sales inquiries, general comments or questions

cloudsupport@telestream.net