Depending on your support contract and problem severity, we will respond to your request within 2–8 business hours.
Standard hours for customers are Monday – Friday, 9am to 6pm CET for our customers in EMEA/APAC and 6am to 6pm PT for our customers in the Americas.
Fast and cost effective file transcoding in the cloud for web, multiscreen, broadcast and post-production.
Instantly create highly accurate captions and subtitles with Machine Learning based speech to text technology.
Start running quality and compliance checks within minutes without software installation or hardware provisioning.
Real-time live stream health and performance monitoring deployed in any of our 70+ global geographic regions.
Broadcast-grade media transformation in the cloud using the Telestream Media Framework.
Stores Management service is responsible for configuring all output stores and watch-folders used across all Telestream Cloud services.
Notifications service keeps you updated and helps monitoring status and progress of your Telestream Cloud jobs.