Need help with Telestream Cloud?

You've come to the right place

Contact Support

Need help with Telestream Cloud?

You've come to the right place

Contact Support

Need help with Telestream Cloud?

You've come to the right place

Contact Support

How to Get Help

1
Visit the Telestream Cloud Developer Hub, your ultimate resource for all topics related to getting started, integrating with and using Telestream Cloud.
2
Submit a Support Inquiry.
3
4

Call us at (877) 257-6245 or +1 (530) 470-2036 (outside US)

Depending on your support contract and problem severity, we will respond to your request within 2–8 business hours.

Standard hours for customers are Monday – Friday, 9am to 6pm CET for our customers in EMEA/APAC and 6am to 6pm PT for our customers in the Americas.

Cloud Support Documentation

Telestream Cloud Documentation

Flip

Fast and cost effective file transcoding in the cloud for web, multiscreen, broadcast and post-production.

Timed Text Speech

Instantly create highly accurate captions and subtitles with Machine Learning based speech to text technology.

Quality Control

Start running quality and compliance checks within minutes without software installation or hardware provisioning.

Stream Monitor

Real-time live stream health and performance monitoring deployed in any of our 70+ global geographic regions.

Transform

Broadcast-grade media transformation in the cloud using the Telestream Media Framework.

Stores Management

Stores Management service is responsible for configuring all output stores and watch-folders used across all Telestream Cloud services.

Notifications

Notifications service keeps you updated and helps monitoring status and progress of your Telestream Cloud jobs.

Identity & Access Management

Identity and Access Management enables you to securely manage access to Telestream Cloud services and resources.