Need help with Telestream Cloud?

You've come to the right place

Documentation

Need help with Telestream Cloud?

You've come to the right place

Documentation

Need help with Telestream Cloud?

You've come to the right place

Documentation

We are here to help

Because everyone needs a hand every once in a while

Support

Need help? Shoot us an email!

cloudsupport@telestream.net

You can also call us at +1 (866) 233 3187

Standard Support includes phone support between 9:00 AM -5:30 PM CEST and email support with 1-day response time.

Platinum Support is a paid option that can by enabled upon customer’s request and includes:

  • 1 hour response time guarantee for P0 and P1 level cases
  • Web widget to submit support tickets

Pricing: greater of $100 or 22% of monthly total (subscription and overages).

  • P0 – Critical: platform is down or seriously impacted, API is not accessible
  • P1 – Major: platform is partially or moderately impacted, API access and performance is limited

Contact us

Sales inquiries, general comments or questions

cloudsupport@telestream.net