Telestream frequently updates its software with refinements, improvements and bug fixes. As long as you have a current software support and updates contract, feel free to check out the latest version of your software.
Does your version of captioning software not do all the workflows you need? Do you suddenly need to delivery in HD or a tapeless format but find that your version of captioning software doesn't do it? If so, you need an upgrade.
To upgrade to a different level of software, in most cases, just pay the difference of the price of the new software and what you paid for the old software.
Contact us and we will upgrade your key via the email. In most cases you do not need to send the key for replacement and waste a couple of days of your production time.
If you purchased software from CPC/ Telestream prior to 10/28/2013, and you have a hardware dongle and current support plan, please click this link to download software updates:
CPC Users - Download Updates