Need help with Kumulate?
You've come to the right place
Need help with Kumulate?
You've come to the right place
Need help with Kumulate?
You've come to the right place
How to Get Help
Contact us through the new
Telestream Support Portal
Telestream Support Portal Announcement (Steps for Access)
Telestream Support Portal FAQs
Telestream Support Portal Guidebook
Telestream Support Portal Overview
Communicating with Telestream Support
Email us at
cmsupport@telestream.net
Call us at
(888) 827-3139
or
+1 (905) 946-5701 (outside US)
Depending on your support contract and problem severity, we will respond to your request within 1–2 business hours.
For systems purchased prior to August 1, 2021 with Standard (Silver) support:
Standard Support hours for customers are Monday – Friday, 9am to 5pm local time.
Gold Support hours for customers are 24/7.
Notice of FlashNet Retirement and End-of-Support
FlashNet Trade-in Program – Kumulate upgrades for FlashNet Customers
SECURITY BULLETIN: Update for Apache Log4j2 Issue (CVE-2021-44228)
Kumulate Support Documentation
Maintenance & Support Guide for Kumulate (and former Masstech products)
Release 3.x
Kumulate 3.1 Release Notes
Kumulate 3.1 Administration Guide
Kumulate 3.0 Release Notes
Kumulate 3.0 Administration Guide
Release 2.x
Kumulate 2.3 Release Notes
Kumulate 2.3 Administration Guide
Kumulate 2.2 Release Notes
Kumulate 2.2 Administration Guide
Kumulate 2.1 Release Notes
Kumulate 2.1 Administration Guide