How to Get Help
1
Contact us through the new Telestream Support Portal
2
Email us at cmsupport@telestream.net
3
Call us at (888) 827-3139 or +1 (905) 946-5701 (outside US)
Depending on your support contract and problem severity, we will respond to your request within 1–2 business hours.
For systems purchased prior to August 1, 2021 with Standard (Silver) support:
- Standard Support hours for customers are Monday – Friday, 9am to 5pm local time.
- Gold Support hours for customers are 24/7.
