Speak directly to our Switch experts. Get answers to your questions about installation, operations or troubleshooting.
Move to the front of the line. Whether you call or send us an email, you will get priority status for the fastest response.
Keep your Switch software up to date for less. Premium Support members get free software upgrades.
The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
As a Premium Support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.
We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.
And of course, you get access to all our standard free services such as community forum, knowledge base and videos.
1st year of Premium Support is included in the purchase of Switch Plus. To renew your Premium Support, type your Switch Plus serial number below and click "Enter".
1st year of Premium Support is included in the purchase of Switch Pro. To renew your Premium Support, type your Switch Pro serial number below and click "Enter".