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Contact Telestream

Contact Telestream

If you own a Telestream product, visit our Support Center for the latest software updates and product information.

Telestream Sales & Support

Production & Streaming Sales

Products: Wirecast, Wirecast Gear, Wirecast Go, ScreenFlow, Switch

Contact Production & Streaming Sales
US Toll-free: (877) 681-2088
Hours: Monday – Friday, 8am to 5pm Pacific Time

Find a local reseller

Production & Streaming Support

Support for: Wirecast, Wirecast Gear, Wirecast Go, ScreenFlow, Switch

Contact us through the new Telestream Support Portal
Hours: Monday – Friday, 8am to 5pm Pacific Time

Media Processing & Workflow Automation Sales

Products: Vantage, ContentAgent, Lightspeed Server, DIVA | Kumulate, TrafficManager, Vidchecker | Aurora, GLIM

Contact Media Processing & Workflow Automation Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time
Email: insidesales@telestream.net

Products: CaptionMaker, Stanza
Contact Closed Captioning Sales
US Toll-free: (800) 977-6678
International: +1 (301) 738-8487
Hours: Monday – Friday, 7am to 4pm Pacific Time
Email: captionsales@telestream.net

Find a local reseller

Media Processing & Workflow Automation Support

Support for: Vantage, ContentAgent, Lightspeed Server, VOD Producer | DAI, TrafficManager, Post Producer, Tempo, Transcode IPTV VOD, CaptionMaker, MacCaption, Timed Text Flip, Vidchecker, Aurora, GLIM

Contact us through the new Telestream Support Portal
US Toll-free: (877) 257-6245
International: +1 (530) 470-2036
Hours for Americas: Monday – Friday, 6am to 6pm PT
Hours for EMEA/APAC: Monday – Friday, 9am to 6pm CET
Hours for Closed Captioning: Monday – Friday, 7am to 4pm Pacific Time
Email: support@telestream.net

Support for: DIVA
US Toll-free: (877) 231-DIVA (3482)
International: +44 (330) 094-5589
Hours: Monday – Friday, 7am to 6pm customer time zone
Email: cmsupport@telestream.net

Support for: Kumulate (also MassStore and Flashnet)
US Toll-free: (888) 827-3139
International: +1 (905) 946-5701
Hours: Monday – Friday, 9am to 5pm customer time zone
Email: cmsupport@telestream.net

Enterprise Capture & Streaming Sales

Products: Lightspeed Live Capture, Lightspeed Live Stream, Transcode Multiscreen

Contact Enterpise Capure & Streaming Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time
Email: insidesales@telestream.net

Find a local reseller

Enterprise Capture & Streaming Support

Support for: Lightspeed Live, Transcode Multiscreen

Contact us through the new Telestream Support Portal
US Toll-free: (877) 257-6245
International: +1 (530) 470-2036
Hours for Americas: Monday – Friday, 6am to 6pm PT
Hours for EMEA/APAC: Monday – Friday, 9am to 6pm CET
Email: support@telestream.net

Telestream Cloud Services Sales

Products: Encoding.com, Qualify, Timed Text Speech, Vantage Cloud Port

Contact Telestream Cloud Services Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time
Email: cloudsupport@telestream.net

Telestream Cloud Services Support

Support for: Encoding.com, Qualify, Timed Text Speech, Vantage Cloud Port

Contact us through the new Telestream Support Portal
US Toll-free: (877) 257-6245
International: +1 (530) 470-2036
Hours for Americas: Monday – Friday, 6am to 6pm PT
Hours for EMEA/APAC: Monday – Friday, 9am to 6pm CET
Email: cloudsupport@telestream.net

Video Test & Synchronization Sales

Products: PRISM, Waveform Monitors, Sync Generators & Reference Clock, MPEG/PQA Analyzer, Inspect 2110

Contact Video Test & Synchronization Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time
Email: insidesales@telestream.net

Video Test & Synchronization Support

Support for: PRISM, Waveform Monitors, Sync Generators & Reference Clock, MPEG Analyzers, Inspect 2110

Contact us through the new Telestream Support Portal
US/Canada toll-free: (844) 219-5329
Outside of US/Canada: +1 (503) 967-9833
Hours: Monday – Friday, 6am to 6pm Pacific Time
Email: videosupport@telestream.net

Video Quality Assurance Sales

Products: iQ Solutions, Inspector Family, Surveyor Family, Sentry Family

Contact Video Quality Assurance Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time
Email: insidesales@telestream.net

Video Quality Assurance Support

Support for: iQ Solutions, Inspector LIVE, Sentry, Surveyor

Contact us through the new Telestream Support Portal
US only: (866) 464-4636
Hours: Monday – Friday, 6am to 6pm Pacific Time
Email: supportiq@telestream.net

Virtual Events & Video Hosting Sales

Products: Sherpa

Contact Virtual Events & Video Hosting Sales
US Toll-free: (877) 681-2088
International: +1 (530) 470-1300
Hours: Monday – Friday, 8am to 5pm Pacific Time

Virtual Events & Video Hosting Support

Support for: Sherpa

Contact us through the new Telestream Support Portal
US Toll-free: (877) 257-6245
International: +1 (530) 470-2036
Hours: Monday – Friday, 8am to 5pm Pacific Time

Telestream Corporate Locations

Headquarter Offices

Telestream Nevada City – USA
848 Gold Flat Road,
Nevada City, CA 95959
Phone: (530) 470-1300
Fax: (530) 470-1301
For Verifications of Employment:
    Email: hr@telestream.net
    Phone: (508) 618-0314, View map
Telestream Westwood – USA
247 Station Drive, Suite NE-2
Westwood, MA 02090
View map

Regional Offices

Telestream East – USA
21351 Ridgetop Circle, Suite 120
Sterling, VA 20166, USA
View map
Telestream Oakland Campus – USA
C/O The Port
344 Thomas L. Berkley Way, Suite 302D
Oakland, CA 94612, USA
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Telestream Oregon Campus – USA
11000 SW Stratus St, Suite 100
Beaverton, OR 97008
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Telestream GmbH – Germany
Dietkirchenstraße 30
53111 Bonn, Germany
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Telestream UK Ltd – Bristol
Ground Floor East
25 King Street
Bristol BS1 4PB, UK
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Telestream Krakow – Poland
Ślusarska 9
30-710 Kraków, Poland
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