Telephone Support

Speak directly to our Wirecast Gear experts. Get answers to your questions about installation, operations or troubleshooting.

Advance Replacement

Live video production creates a need for immediate results. If your Wirecast Gear system experiences a hardware failure, we'll ease the stress by overnighting a new or refurbished unit that becomes yours going forward.

Software Upgrades

Keep your software up to date. GearCare support members will get Wirecast software upgrades at a discounted price and Switch upgrades for free. Software upgrades are major releases (i.e. version 6.x to version 7.x) and include new features, enhancements.

Here's what you'll get

3 years of service

Wirecast GearCare is a powerful upgrade that extends Warranty and Support on a Wirecast Gear system to three years. GearCare will take effect from the date of your Wirecast Gear purchase. You will have immediate access to the advanced replacement and to our support team for the next 3 years.

Remote Access Services

As a GearCare support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times

We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources

And of course, you get access to all our standard free services such as community forum, knowledge base and videos.

Join the GearCare support program now

Please email desktopsales@telestream.net, including your Wirecast Gear serial number, to purchase GearCare.