Contact Desktop Applications Sales

Sales FAQs

  • Licensing Questions
    • Can I activate my license on Mac and Windows?

      Wirecast v4 / Episode v6 and higher are cross platform licenses. You can activate your license on both Mac and Windows.

      Note: Flip4Mac and ScreenFlow are Mac only.

    • I lost my license, how can I find it?

      If you purchased online, please complete the form below noting the email address you used when you purchased the software. If you purchased through a reseller, you will need to contact the reseller to recover your license.

  • Discounts Available
    • Educational Discounts

      Our educational discount program provides a 10% discount to faculty and administrators of qualifying educational institutions for online purchases of ScreenFlow, Wirecast, Flip4Mac & Episode. To apply for the discount, click here.

    • Non-Profit Discounts

      Our non-profit discount program provides a 10% discount to qualifying non-profit organizations and companies for online purchases of ScreenFlow, Wirecast, Flip4Mac & Episode. To apply for the discount, click here.

    • Quantity Discounts

      We offer volume discount pricing for Desktop products as shown below:

      • Quantity 1-9 retail price
      • Quantity 10 - 20 = 5%
      • Quantity 21+ = 10%

      Note: The discount will be automatically applied once you have selected the applicable quantities within the cart/store.

    • Volume Pricing for Flip4Mac Player

      To request a quote please complete the "Ask the Sales Team" form below and a representative will contact you.

  • Payments
    • How do I purchase?

      We provide two options to purchase:

      • To purchase from our website directly which offers credit card, PayPal or bank transfer go to and select the “Buy” button.
      • If you require payment terms, purchase order processing, hardware, installation and training services, please click here to locate a reseller in your area.
    • How can I get a copy of your W8/W9?

      When you purchase online you are actually purchasing from our e-Commerce partner Avangate. Avangate is a foreign company and therefore you would be required to have a W8 on file for them.

      Please download a copy of Avangate’s W8.

    • What is the difference between a software update and software upgrades?

      A software update provides bug fixes and may include minor software enhancements.

      A software upgrade is a newer version of software you currently use. It usually adds new features and enhancements to the software.

  • Refunds
    • What is your refund policy?

      At Telestream, we strive for your complete satisfaction. If you are not completely satisfied with any Desktop Application you purchased from our online store, we are happy to offer a 100% refund within 30 days of purchase. Please fill out our Refund Request form.

    • Why am I being charged tax?

      Our ecommerce partner, Avangate, collects tax from the following states:

      • California
      • Minnesota
      • Georgia

      Note: Minnesota is everything (Electronic and Physical delivery), California and Georgia are Physical delivery only, no tax on electronic delivery.

    • What if I am Tax Exempt or have Vat Tax ID?

      Once your order has been completed, please contact with your order number and Tax Exempt/Vat Tax ID. Our ecommerce partner, Avangate, will refund your tax within 3-6 business days. Please be sure to order using the same company name that appears on your VAT Tax ID certificate.

      Note: If this is not a sufficient process for you, you may purchase your software from a Desktop Products Reseller who will be able to process a sale for you without tax.

  • Hardware Compatibility
    • Wirecast
      • What cameras and capture cards are supported?

        Click here to see the list of cameras and capture cards that Wirecast supports.

      • My camera or capture card is not on the list. What can I do?

        Due to the number of operating systems, hardware manufactures, and driver versions it is impossible to qualify all Camera’s and capture devices. If you don’t see your camera listed on our website you have we offer two recommendations.

        • Test your camera, in most cases, if the operating system recognizes the card/camera and other applications (such as QuickTime, or windows media player) can see the device video and audio, it is likely to work within Wirecast.
        • Go to our Wirecast Forum and ask other users if they use the camera that you own or wish to purchase.
      • Do you have some examples of how people setup or use the software?

        Sure! Whether you are a total new to live streaming or you have a lot of experience with video and field production equipment, you will find something to help you in our Wirecast 5 Example Setups.

      • What are the differences between Wirecast Studio and Wirecast Pro?

        Wirecast Pro adds 3D virtual sets, scoreboards, advanced audio sync, HDV source support and added input sources such as Teradek Cube, IP Cameras, Web streams (RTMP, RTSP, MMS, HTTP), and Telestream Pipeline.

        Note: Wirecast Studio provides HDV source support as an option. To use HDV sources with Wirecast Studio 5, you’ll need to buy a Wirecast Studio 5 license and the Wirecast HDV option. Click here to view the Wirecast comparison chart.

      • How does Wirecast work?

        Click here to see a snapshot of how the Wirecast software fits into your live streaming requirements.

        Please click here to view all Wirecast Frequently Asked Questions.

        For more information on Wirecast, please visit our resources page.

    • Episode
    • ScreenFlow
      • How do I designate a recording area?

        Although many screen capture programs function by designating a recording area, ScreenFlow does not. ScreenFlow captures the entire screen and all of its contents. This enables you to make use of the entire screen during the editing process in post-production.

        When using a program which designates a recording space, you may unexpectedly move outside of this space due to a menu option or pop-up. If your recording space is preset, there is no way to recover this lost information. With ScreenFlow's reliance on post-production editing, you can move outside your area of focus when necessary.

        If you are recording a small video area and you are concerned that a full screen recording will take up unnecessary disk space, ScreenFlow's adaptive recording method captures minimal information on parts of the screen where there is no action, so this has very little effect on file size.

      • What are the differences between buying on your website versus on the Mac App Store?

        Features: Because of Apple's Sandboxing restrictions, there are a few features that are we cannot make available in the Mac App Store version of ScreenFlow.

        • Dynamic Update of linked media
        • Export to Windows Media format

        Pricing of Upgrades: Currently, paid upgrades are not possible on the Mac App Store, so we cannot provide the same upgrade pricing to Mac App Store customers that we provide to those who purchase on the Telestream web store. The upgrade price to ScreenFlow 4 for customers is $29. Mac App Store customers have the option of transferring their license to a Telestream license to get that upgrade pricing, or paying full price for ScreenFlow 4 on the Mac App Store.

        Pricing: On our website, the price of ScreenFlow is USD $99. Our web store has a process that converts that USD price to local currencies daily. On the Mac App Store, we choose "Pricing Tier" 60 for our application, which is $99.99 USD. The App Store then converts that to local currency also.

        Releases: If you buy from our website, you will often get software updates sooner. We have more control of releases on our website. When we have a new release/software update, we will generally upload it to our website immediately, and also upload it to the Mac App Store. However, the App store has an approval process that is out of our control. We have found that it takes anywhere from a few days to a few weeks for our app to be approved once uploaded.

        Software bundles: We have more flexibility on our website, and may sometimes offer bundles for a discount. The app store does not give us the flexibility of doing that.

        Licenses: Licenses purchased on our site allow for 2 activations. Those bought on the Mac App Store allow you to use the software on any Mac you use.

        Update notifications: One of the advantages of using the App Store for many people is the ability to consolidate all app purchases into one location, which makes it easy to see when updates are updates. If you purchase from our website, your ScreenFlow application will alert you when there is an update when you open your app.

      • How does ScreenFlow work?

        Please click here to view all ScreenFlow Frequently Asked Questions.

        For more information on ScreenFlow, please visit our resources page.

    • Flip4Mac / Flip Player
      • What is Flip4Mac?

        Flip4Mac is the official Windows Media plug-in on the Mac—supported and hosted by Microsoft. This collection of QuickTime™ components allow you to easily play, import, and export Windows Media® files. Flip4Mac can be used with most of your favorite QuickTime applications including Flip Player, Microsoft PowerPoint, Apple Keynote, iMovie, QuickTime Player and Compressor. Flip4Mac also works with Safari, Firefox and Chrome web browsers.

        Please click here to view all Flip4Mac Frequently Asked Questions.

      • What is Flip Player?

        Flip Player is an extremely versatile multimedia player. You can play everything QuickTime supports by default such as MOV and MP4/H.264/AAC (.wmv through Flip4Mac). Flip Player supports the most popular formats on the Internet for news, sports, education, movie trailers, and other entertainment.

        Click here to view a tutorial.

        Please click here to view all Flip Player Frequently Asked Questions.

ScreenFlow Trial Download

Demo limitation: Exported QuickTime movies will be watermarked, but the application will be fully functional.

Wirecast Trial Download

Demo limitation: Broadcasts will contain both video and audio watermarks, but the application will be fully functional.

Episode Trial Download

Demo limitation: The application will be fully functional except:
  • Watermark applied over encoded video
  • No pass through of video/audio tracks
  • 30 seconds or 1/2 the duration of the source file on audio only encodes

Switch Free Player

Player limitation:
  • Watermark on playback of DNxHD, HEVC, AC3
  • Pass through export limited to 15 seconds or half the duration of the file
  • Export watermarked