Sales FAQs

Wirecast v4 / Episode v6 and higher are cross platform licenses. You can activate your license on both Mac and Windows.
Note: Flip4Mac and ScreenFlow are Mac only.

If you purchased online, please complete the form below noting the email address you used when you purchased the software. If you purchased through a reseller, you will need to contact the reseller to recover your license.

Our educational discount program provides a 10% discount to faculty and administrators of qualifying educational institutions for online purchases of ScreenFlow, Wirecast, Flip4Mac & Episode. To apply for the discount, click here.

Our non-profit discount program provides a 10% discount to qualifying non-profit organizations and companies for online purchases of ScreenFlow, Wirecast, Flip4Mac & Episode. To apply for the discount, click here.

    We offer volume discount pricing for Desktop products as shown below:
  • Quantity 1-9 retail price
  • Quantity 10 - 20 = 5%
  • Quantity 21+ = 10%

To request a quote please complete the "Ask the Sales Team" form below and a representative will contact you.

We provide two options to purchase:
  • To purchase from our website directly which offers credit card, PayPal or bank transfer go to www.telestream.net and select the “Buy” button.
  • If you require payment terms, purchase order processing, hardware, installation and training services, please click here to locate a reseller in your area.

If you purchased online, please complete the form below noting the email address you used when you purchased the software. If you purchased through a reseller, you will need to contact the reseller to recover your license.

  • A software update provides bug fixes and may include minor software enhancements.
  • A software upgrade is a newer version of software you currently use. It usually adds new features and enhancements to the software.

At Telestream, we strive for your complete satisfaction. If you are not completely satisfied with any Desktop Software Application* you purchased from our online store, we are happy to offer a 100% refund within 30 days of purchase. Please fill out our Refund Request form.

*Does not include Wirecast Gear.

Our ecommerce partner, Avangate, collects tax from the following states:
  • California
  • Minnesota
  • Georgia
Note: Minnesota is everything (Electronic and Physical delivery), California and Georgia are Physical delivery only, no tax on electronic delivery.

If you purchased online, please complete the form below noting the email address you used when you purchased the software. If you purchased through a reseller, you will need to contact the reseller to recover your license.

Click here to see the list of cameras and capture cards that Wirecast supports.

Due to the number of operating systems, hardware manufactures, and driver versions it is impossible to qualify all Camera’s and capture devices. If you don’t see your camera listed on our website you have we offer two recommendations.

  • Test your camera, in most cases, if the operating system recognizes the card/camera and other applications (such as QuickTime, or windows media player) can see the device video and audio, it is likely to work within Wirecast.
  • Go to our Wirecast Forum and ask other users if they use the camera that you own or wish to purchase.

Sure! Whether you are a total new to live streaming or you have a lot of experience with video and field production equipment, you will find something to help you in our Wirecast 5 Example Setups.

Wirecast Pro adds 3D virtual sets, scoreboards, advanced audio sync, HDV source support and added input sources such as Teradek Cube, IP Cameras, Web streams (RTMP, RTSP, MMS, HTTP), and Telestream Pipeline.

Note: Wirecast Studio provides HDV source support as an option. To use HDV sources with Wirecast Studio 5, you’ll need to buy a Wirecast Studio 5 license and the Wirecast HDV option. Click here to view the Wirecast comparison chart.

Wirecast Pro adds 3D virtual sets, scoreboards, advanced audio sync, HDV source support and added input sources such as Teradek Cube, IP Cameras, Web streams (RTMP, RTSP, MMS, HTTP), and Telestream Pipeline.

Note: Wirecast Studio provides HDV source support as an option. To use HDV sources with Wirecast Studio 5, you’ll need to buy a Wirecast Studio 5 license and the Wirecast HDV option. Click here to view the Wirecast comparison chart.

Please click here to view a list of all supported formats for Episode.

An unlicensed copy of Episode is fully functional and allows you to build workflows and submit media for transcoding testing.

Note: Copies of Episode in a cluster that are only used to edit workflows and submit jobs do not require that you purchase a license.

Click here to see a snapshot of how the Episode software fits into your video encoding requirements.

Please click here to view all Episode Frequently Asked Questions.

For more information on Episode, please visit our resources page.

Although many screen capture programs function by designating a recording area, ScreenFlow does not. ScreenFlow captures the entire screen and all of its contents. This enables you to make use of the entire screen during the editing process in post-production.

When using a program which designates a recording space, you may unexpectedly move outside of this space due to a menu option or pop-up. If your recording space is preset, there is no way to recover this lost information. With ScreenFlow's reliance on post-production editing, you can move outside your area of focus when necessary.

If you are recording a small video area and you are concerned that a full screen recording will take up unnecessary disk space, ScreenFlow's adaptive recording method captures minimal information on parts of the screen where there is no action, so this has very little effect on file size.

Features: Because of Apple's Sandboxing restrictions, there are a few features that are we cannot make available in the Mac App Store version of ScreenFlow.

  • Dynamic Update of linked media
  • Export to Windows Media format

Pricing of Upgrades: Currently, paid upgrades are not possible on the Mac App Store, so we cannot provide the same upgrade pricing to Mac App Store customers that we provide to those who purchase on the Telestream web store. The upgrade price to ScreenFlow 4 for Telestream.net customers is $29. Mac App Store customers have the option of transferring their license to a Telestream license to get that upgrade pricing, or paying full price for ScreenFlow 4 on the Mac App Store.

Pricing: On our website, the price of ScreenFlow is USD $99. Our web store has a process that converts that USD price to local currencies daily. On the Mac App Store, we choose "Pricing Tier" 60 for our application, which is $99.99 USD. The App Store then converts that to local currency also.

Releases: If you buy from our website, you will often get software updates sooner. We have more control of releases on our website. When we have a new release/software update, we will generally upload it to our website immediately, and also upload it to the Mac App Store. However, the App store has an approval process that is out of our control. We have found that it takes anywhere from a few days to a few weeks for our app to be approved once uploaded.

Software bundles: We have more flexibility on our website, and may sometimes offer bundles for a discount. The app store does not give us the flexibility of doing that.

Please click here to view all ScreenFlow Frequently Asked Questions.

For more information on ScreenFlow, please visit our resources page.

Flip4Mac is the official Windows Media plug-in on the Mac—supported and hosted by Microsoft. This collection of QuickTime™ components allow you to easily play, import, and export Windows Media® files. Flip4Mac can be used with most of your favorite QuickTime applications including Flip Player, Microsoft PowerPoint, Apple Keynote, iMovie, QuickTime Player and Compressor. Flip4Mac also works with Safari, Firefox and Chrome web browsers.

Please click here to view all Flip4Mac Frequently Asked Questions.

Flip Player is an extremely versatile multimedia player. You can play everything QuickTime supports by default such as MOV and MP4/H.264/AAC (.wmv through Flip4Mac). Flip Player supports the most popular formats on the Internet for news, sports, education, movie trailers, and other entertainment.

Click here to view a tutorial.

Please click here to view all Flip Player Frequently Asked Questions.

ScreenFlow Trial Download

Demo limitation: Exported QuickTime movies will be watermarked, but the application will be fully functional.

Wirecast Trial Download

Demo limitation: Broadcasts will contain both video and audio watermarks, but the application will be fully functional.

Switch Free Player

Player limitation: