In an effort to improve and extend our customer support offerings beyond normal 6:00AM to 6:00PM PST services, Telestream now offers scheduled customer support services for customers with current maintenance agreements. This offering is for our server-based Workgroup and Enterprise software products (primarily FlipFactory and MAP).

These offerings are delivered via the Web and phone only.

Scheduled services are geared toward support after normal business hours. We ask that you schedule these services in advance.

Scheduled Service offerings include:

Post installation training assistance

Assistance with major system upgrades (may require Internet connection to your server)

Scheduled system maintenance (may require Internet connection to your server)

Personalized workflow consultation and/or training

Pricing: $100 per hour; $250 minimum

Terms:

Payment in advance via purchase order or credit card 24-hour advanced cancellation notice is required for a refund

To learn more:

Call 877-257-6245 (U.S. only)
Call +1 530 470 1300 (outside the U.S.) Send email to: support@telestream.net

Note: In addition to services outlined above, Telestream continues to offer on-site installation and training services. Please call us for more information.